join the world’s most equitable and specialized talent company

Are you our new colleague? 

We’re looking for a Services Procurement (SOW Management) Program Manager

how you will contribute

• Develop and lead an administratively scoped Services Procurement management program for an MSP client, providing senior operational leadership and driving SOW-related revenue growth.
• Lead a team of dedicated resources to ensure Randstad Enterprise (RE) delivers all contractually agreed success metrics and performance expectations.
• Serve as the primary operational focal point for executive client stakeholders across the account while maintaining a dual reporting line into Client Leadership and the Global Services Procurement Practice.
• Drive program optimization, SOW management strategy, and category expansion in alignment with RE's "Services Procurement 360" (SP360) framework and Center of Excellence best practices.

your typical day includes

• Engaging with client program sponsors, procurement stakeholders, and project buyer communities to assess, recommend, and extend services procurement solutions.
• Overseeing operational SOW delivery, ensuring full utilization of Vendor Management Systems (VMS) technology and adherence to SP360 Standard Operating Procedures (SOPs).
• Managing and coaching team members, setting clear metrics/KPIs, and providing feedback to drive performance, growth, and retention.
• Tracking account KPIs and SLAs, conducting performance feedback analysis, and delivering reportings and recommendations to client stakeholders.
• Handling program escalations, resolving operational or legal/contractual issues, and guiding audit processes for invoicing and billing accruals.

your responsibilities include

• Strategic Leadership: Develop strong client relationships, assess expansion opportunities (e.g., higher value engagements or additional spend categories), gather market intelligence, and serve as a global spokesperson for services procurement strategies.
• Delivery Execution: Accountably deliver SOW Management Services via the Program Playbook, oversee SOW compliance, lead supplier rationalization recommendations, and assess client satisfaction via surveys, site visits, and roundtables.
• Team Management: Direct, coach, and support a subordinate team using competency frameworks; carry out global people management processes; align team goals to budget/playbook requirements; and organize key training.
• Financial Performance Accountability: Manage the Services Procurement element of the account P&L, lead forecasting and budgeting, manage expenses, and maintain full adherence to contract terms and schedules.

your background

• Education: University/Post Graduate degree or equivalent professional & intellectual experience.
• Location & Travel: Based in the U.S. or Europe. Regional and global travel required as needed (virtual interaction prioritized).
• Work Experience:

• Demonstrable experience overseeing/supervising functional procurement activity—preferably with high processing volumes and supervising buyers or category specialists.
• Proven track record supporting indirect and people-based spend categories (preferably including IT and Professional Business Services).
• Proven experience leading teams and providing direction to subordinate resources.

key capabilities

• Deep understanding of purchasing, procurement best practices, and client negotiation strategies.
• Strong technical fluency with accounts payable, purchase order tools, Vendor Management Systems (VMS), and digital platforms (Google Workspace / Microsoft Office platforms like Sheets, Excel, Slides).
• Affinity with diverse HR, staffing, and talent engagement models.

key relationships

• Client Program Sponsors & Procurement Stakeholders
• Operational Delivery Leaders & Project Buyer Communities
• Global Services Procurement Practice & RE Client Leadership
• Program Suppliers & Managed Services Team Members

your competencies

• Intellectual Strength: Ability to identify patterns, synthesize information, conceptualize strategic direction, and solve complex operational problems.
• Agility: Ability to anticipate and proactively navigate change, viewing situations from diverse perspectives to mitigate risks and capture growth.
• Excellent Execution: Sets robust operational processes, maintains firm oversight on SLAs/KPIs, and demonstrates courage in driving strategy execution.
• Lead: Enables high-performing teams by providing clear direction, accountability, orchestration, and continuous coaching.
• Connect & Partner: Builds strategic partnerships with clients/stakeholders while driving cross-business synergies and fostering inclusive, diverse team environments.

together we grow.

When you join Randstad, you join…

• A specialized team delivering tailored solutions for clients and talent, enabling meaningful impact.
• An equitable, inclusive culture where everyone can contribute and thrive.
• A workplace prioritizing growth and empowering teams to adapt and excel.
• A company dedicated to supporting you to perform at your best.
• A commitment to pay for performance with transparency, fairness, and competitiveness.

our purpose

Our purpose is deeply rooted in the belief that by knowing our clients and talent better than anyone else, we can make connections that change lives and transform businesses. We don’t just place people in jobs; we help create futures full of possibility — for our clients, talent, and communities.

our culture

Our culture is powered by ambition and collaboration, where everyone is driven to push boundaries and achieve success. At Randstad, we don’t settle for “good enough” — we’re committed to walking the extra mile, always striving for perfection while trusting each other to deliver results. You’ll be working in an environment that fosters both individual achievement and team success.

We want our teams and talent to reflect the rich diversity of the societies we serve. We thrive for an environment of belonging, safety and confidence. So everyone can bring their whole selves to work and flourish. Learn more about equity, diversity, inclusion and belonging at randstad here.

leadership expectations

At Randstad, leadership is our shared language. Whether you are leading a team or driving your own career, you contribute to our goal of being the world's most equitable and specialized talent company. We lead across four core pillars:

1. we set direction: it is about anticipating and making decisions that will position randstad for long term success.
2. we achieve: it is about delivering on our goals and operational excellence.
3. we care: it is about the way we collaborate and work together, creating a sustainable and healthy culture.
4. lead by example: it is about modelling the behaviors and standards we expect from others, demonstrating courage and accountability in every action.

a place for you to grow

We provide a fast-paced growth environment where your ability to adapt and contribute fuels the success of both your team and clients. We appreciate your talents and support your growth through mentorship, skill-building, and career guidance.

meaningful, competitive, and equitable rewards for your performance.

Our employment conditions reflect this;

• competitive salary (The base salary for this position is $96,800 - $121,000)
• variable pay for performance
• option to take part in Randstad's success through our employee Share Purchase Plan
• growth and development opportunities in a fast changing global environment
• an environment that promotes work life balance: flexibility with intentionality

Working at Randstad is unlike working at any organization. Because at Randstad we put people at the heart of everything we do. This goes for our clients, our talent, our employees and society. We combine our passion for people with the power of today’s technologies. This helps us support people and organizations in realizing their true potential. Learn more about our mission, history and values on our website.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.