join the world’s most equitable and specialized talent company

Are you our new colleague? We’re looking for a MSP Director, Client Delivery Services.

how you will contribute

As an MSP Director, Client Delivery Services, you will have operational and financial responsibility for client engagements and partnerships through the strategic application of Company and client resources. You will develop and implement business plans, processes, strategy, and skills to improve service delivery and engagement success. As a consultative partnership leader, you will seek and pursue opportunities to advance the scope of services offered, serving as the primary owner of the budget, forecast, and P&L management for your assigned accounts.

your typical day includes

• Account Portfolio Management: Overseeing client service delivery, ensuring cost-effectiveness, and maintaining an infrastructure that supports internal and external customers.
• P&L & Performance Tracking: Managing overall P&L, forecasts, and combined account portfolios of up to $50 million in revenue while ensuring all accounts meet SLAs and customer satisfaction targets.
• Strategic Engagement: Fostering strategic alliances and leading content and presentations for business/partnership reviews both internally and externally.
• Team Leadership: Coaching, mentoring, and supporting Program Managers and account staff in a matrix-based environment to meet client requirements.
• Contractual & Financial Oversight: Ensuring all contract schedules are updated, maintaining centralized contract records, and verifying services are billed and collected within contract terms.

your responsibilities include

• Promoting positive relationships and strong partnerships for the benefit of the organization.
• Proactively identifying opportunities to create efficiencies, add value, and expand service support.
• Managing expenses and maximizing recruiter productivity by assigning appropriate workloads.
• Establishing performance metrics, goals, and feedback mechanisms for overall team productivity.
• Managing first-level HR support, employee relations, performance management, time and attendance, and policy interpretation.
• Ensuring overall account compliance with EEO & Diversity standards, corporate guidelines, and client/RSR quality procedures.
• Defining, managing, and leading special projects to enhance service offerings.

your background

• Education: Bachelor’s Degree in Business Management or related field (or 8–10+ years of equivalent work experience); MBA or related advanced degree preferred.
• Experience:

• 5–7+ years of related business, recruiting, and operational leadership within a complex organization.
• 3+ years of experience managing and directing professional team members within an MSP client service role.
• Experience managing a P&L, including forecasting.

• Certifications (Preferred): PHR, SPHR, PMI, or Six Sigma disciplines.
• Technical Proficiency: Proficiency using Google Mail, calendaring, and shared drives.

key capabilities

• Ability to manage multiple teams or a single complex team, escalate conflicting priorities, and influence business leaders to successfully execute.
• Ability to negotiate agreements and reach consensus across all levels of the organization.
• Superior consulting, leadership, management, interpersonal, and mentoring skills.
• Detail-oriented mindset with a focus on system and process improvements.
• Management capability within a matrix-based environment.

key relationships

• Internal: Vice President, Client Services (direct reporting line), Program Managers, account staff, and matrixed operational teams.
• External: Key client stakeholders, external talent, and vendor partners.

your competencies

• Operational Excellence & Execution
• Strategic Partnership & Business Acumen
• Financial & P&L Literacy
• People Development & Coaching
• Process Optimization & System Improvement

together we grow

When you join Randstad, you join…

• A specialized team delivering tailored solutions for clients and talent, enabling meaningful impact.
• An equitable, inclusive culture where everyone can contribute and thrive.
• A workplace prioritizing growth and empowering teams to adapt and excel.
• A company dedicated to supporting you to perform at your best.
• A commitment to pay for performance with transparency, fairness, and competitiveness.

our purpose

Our purpose is deeply rooted in the belief that by knowing our clients and talent better than anyone else, we can make connections that change lives and transform businesses. We don’t just place people in jobs; we help create futures full of possibility — for our clients, talent, and communities.

our culture

Our culture is powered by ambition and collaboration, where everyone is driven to push boundaries and achieve success. At Randstad, we don’t settle for “good enough” — we’re committed to walking the extra mile, always striving for perfection while trusting each other to deliver results. You’ll be working in an environment that fosters both individual achievement and team success.

We want our teams and talent to reflect the rich diversity of the societies we serve. We thrive for an environment of belonging, safety and confidence. So everyone can bring their whole selves to work and flourish. Learn more about equity, diversity, inclusion and belonging at randstad here.

leadership expectations

At Randstad, leadership is our shared language. Whether you are leading a team or driving your own career, you contribute to our goal of being the world's most equitable and specialized talent company. We lead across four core pillars:

1. we set direction: it is about anticipating and making decisions that will position randstad for long term success.
2. we achieve: it is about delivering on goals and operational excellence.
3. we care: it is about the way we collaborate and work together, creating a sustainable and healthy culture.
4. lead by example: it is about modelling the behaviors and standards we expect from others, demonstrating courage and accountability in every action.

a place for you to grow

We provide a fast-paced growth environment where your ability to adapt and contribute fuels the success of both your team and clients. We appreciate your talents and support your growth through mentorship, skill-building, and career guidance.

meaningful, competitive, and equitable rewards for your performance

Our employment conditions reflect this:

• competitive salary (Base salary range: $125,000-$155,000; pay based on education, experience, location, and certifications) 
• variable pay for performance / incentive and recognition program
• option to take part in Randstad's success through our employee Share Purchase Plan / 401(k) contributions
• health, dental, vision, short/long-term disability, and life options
• generous PTO earned from day one and paid parental leave
• growth and development opportunities in a fast changing global environment
• an environment that promotes work life balance: flexibility with intentionality

Working at Randstad is unlike working at any organization. Because at Randstad we put people at the heart of everything we do. This goes for our clients, our talent, our employees and society. We combine our passion for people with the power of today’s technologies. This helps us support people and organizations in realizing their true potential. Learn more about our mission, history and values on our website: www.randstad.com

Equal Opportunity Employer & Accommodations:

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.