Join the world’s most equitable and specialized talent company! Are you our new colleague? We’re looking for a dynamic RPO Global Operations Lead to lead our recruitment delivery operations.

How You Will Contribute

The Regional Implementation Operations Lead for one of our  biggest RPO clients is responsible for ensuring efficiency and consistency in process and operations across countries whilst aligning to drive customer satisfaction through the effective delivery of on site operations. Responsible for driving the implementation and on-going service delivery, and operational excellence for assigned client(s), while supporting accelerated client growth. 

Your Typical Day Includes

• daily Alignment: Attending daily client and stakeholder calls to report on progress, coordinate hypercare analytics, and manage escalations seamlessly.
• financial & Contract Oversight: Monitoring your team's influence on the account P&L, managing client bill collections, and executing actions against strict contractual terms.
• team Leadership: Conducting daily monitoring, coaching, and mentoring of staff to guide them toward reaching performance goals.
• process Improvement: Initiating system and process improvements to streamline work-flows and increase operating efficiency.

• ensure that implementation plans and timelines are consistently delivered
• provide subject matter expertise for all the onsite operational activities
• escalate any non-compliant activities, identify and implement solutions to prevent non-compliance in the future

Operational Best Practices:

• ongoing identification & implementing best practices
• ongoing review of identifying & implementing efficiencies
• peer engagement with local account leads to drive these best practices & efficiencies
• training & Communication – Planning & Execution during any change programme, ensuring training is sustainable
• drive successful internal relationships
• internally network to identify best practice from other regional activity
• where change is required, create & execute to a formal project plan & include change management & communications
• work with local implementation & sales teams to ensure they are fully up to speed on changes to processes & best practice

Your Background and

Key Capabilities & Competencies

• minimum relevant Bachelor’s degree, post graduate degree or equivalent ideal
• 10+ years experience in in house services preferably with international stakeholders
• demonstrated experience working in a matrix organization/environment
• 5+ years leadership experience
• working with a mix of short term and longer term objectives; and hands on execution, from concept to delivery
• demonstrated ability to lead a functional area of the company
• detail oriented, logical, and methodological approach to problem solving
• superior coaching skills
• able to interact with high-level decision makers
• strong conceptual and analytical skills
• ability to work in multicultural environment.

Together We Grow

When you join Randstad, you join:

• A specialized team delivering tailored solutions for clients and talent, enabling meaningful impact.
• An equitable, inclusive culture where everyone can contribute and thrive.
• A workplace prioritizing growth and empowering teams to adapt and excel.
• A company dedicated to supporting you to perform at your best with transparent, fair, and competitive pay-for-performance incentives.

Our Purpose

Our purpose is deeply rooted in the belief that by knowing our clients and talent better than anyone else, we can make connections that change lives and transform businesses. We don’t just place people in jobs; we help create futures full of possibility — for our clients, talent, and communities.

Our Culture

Our culture is powered by ambition and collaboration, where everyone is driven to push boundaries and achieve success. At Randstad, we don’t settle for “good enough” — we’re committed to walking the extra mile, always striving for perfection while trusting each other to deliver results. You’ll be working in an environment that fosters both individual achievement and team success. We want our teams and talent to reflect the rich diversity of the societies we serve, thriving in an environment of belonging, safety, and confidence.

Leadership Expectations

At Randstad, leadership is our shared language. We lead across four core pillars:

1. We Set Direction: Anticipating and making decisions that position Randstad for long-term success.
2. We Achieve: Delivering on our goals and operational excellence.
3. We Care: Fostering collaboration to create a sustainable and healthy culture.
4. Lead by Example: Modeling the behaviors and standards we expect from others, demonstrating courage and accountability.

A Place for You to Grow

We appreciate your talents and support your growth through mentorship, skill-building, and career guidance within a fast-paced environment.

Our Employment Conditions Include:

• Competitive salary
• Variable pay for performance
• Option to take part in Randstad's success through our employee Share Purchase Plan
• Growth and development opportunities in a fast-changing global environment
• An environment that promotes work-life balance: flexibility with intentionality

"Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. 

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for five (5) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability."

How to Apply

If you recognize yourself in the profile above, we invite you to apply for this role.