VP, Client Delivery

Join the world’s most equitable and specialized talent company

Are you our new colleague? We’re looking for a VP, Client Delivery.

How You Will Contribute

As the VP, Client Delivery, you will drive operational excellence within the Total Talent Solutions (TTS) business. Your mission is to provide consistency, scalability, efficiency, and discipline to our field operations and client services. You will act as an operational leader and influential voice across the organization, helping companies position for growth, execute on strategy, and improve business agility.

Your Typical Day Includes

• Analyzing Performance: Reviewing weekly productivity reports, tracking account metrics, and monitoring the TTS Compliance score to keep it above 95%.
• Strategic Advising: Recommending fulfillment strategies, order management techniques, and recruitment plans to account leaders to drive revenue generation and expand wallet share.
• Client & Partner Engagement: Cultivating strategic partnerships with clients and suppliers while managing the annual Net Promoter Score (NPS) program to constantly improve satisfaction.
• Collaborative Planning: Partnering with TTS leadership, solution design, and account PMOs to successfully execute additional revenue projects and launch new programs.

Your Responsibilities Include

Field Operations

• Establish and oversee operational standards and field steering KPIs on a weekly basis to achieve growth, profitability, and efficiency goals.
• Identify gaps in operational performance and establish targets, solutions, and action plans for improved account team results.
• Assess and recommend technology platforms and automation opportunities to optimize account team efficiencies and streamline compliance processes.
• Oversee new account setups to ensure program success, decrease ramp time, and accelerate revenue generation.
• Identify training gaps within teams and collaborate with the learning manager to develop training resources.
• Implement and monitor regulatory and compliance adjustments in cooperation with legal, human resources, and corporate functions.

Client Delivery

• Lead, coach, and develop account teams to deliver cost-effective service results that align directly with client business drivers.
• Ensure absolute adherence to contractual obligations, SLAs, and account performance metrics.
• Manage full P&L, track sales efforts against activity targets, control costs, and maximize business profits.
• Identify and implement new business revenue streams in close partnership with the Director of Business Development.

Your Background

• 10–15 years of combined business, staffing, and operations leadership experience.
• 5+ years of direct experience in field steering management.
• 8+ years of experience successfully managing and directing teams.
• Education: Bachelor’s degree is required. An Advanced degree is strongly preferred.
• Demonstrated track record of delivering business results, driving growth, and making critical business decisions for a functional area.
• Proven experience navigating complex personnel performance information with high integrity and confidentiality.
• Willingness and ability to travel to all customer locations to conduct gap analyses and establish action plans.

Key Capabilities

• Strategic Execution: Ability to develop project plans, secure resources, prioritize conflicting needs, and execute multiple tasks simultaneously under self-direction.
• Analytical Thinking: Highly skilled at analyzing KPI trends, identifying root causes, researching complex issues, and developing strategic goals.
• Influence & Relationship Building: Superior coaching, conflict resolution, and persuasion skills, with a proven ability to interact with high-level decision makers and build strong cross-functional partnerships.
• Communication: Exceptional written and verbal communication skills across all corporate levels.

Together We Grow

When you join Randstad, you join…

• A specialized team delivering tailored solutions for clients and talent, enabling meaningful impact.
• An equitable, inclusive culture where everyone can contribute and thrive.
• A workplace prioritizing growth and empowering teams to adapt and excel.
• A company dedicated to supporting you to perform at your best.
• A commitment to pay for performance with transparency, fairness, and competitiveness.

Our Purpose

Our purpose is deeply rooted in the belief that by knowing our clients and talent better than anyone else, we can make connections that change lives and transform businesses. We don’t just place people in jobs; we help create futures full of possibility — for our clients, talent, and communities.

Our Culture

Our culture is powered by ambition and collaboration, where everyone is driven to push boundaries and achieve success. At Randstad, we don’t settle for “good enough” — we’re committed to walking the extra mile, always striving for perfection while trusting each other to deliver results. You’ll be working in an environment that fosters both individual achievement and team success. We thrive for an environment of belonging, safety, and confidence so everyone can bring their whole selves to work and flourish.

Leadership Expectations

At Randstad, leadership is our shared language. Whether you are leading a team or driving your own career, you contribute to our goal of being the world's most equitable and specialized talent company. We lead across four core pillars:

1. We set direction: Anticipating and making decisions that position Randstad for long-term success.
2. We achieve: Delivering on our goals and operational excellence.
3. We care: Collaborating to create a sustainable and healthy culture.
4. Lead by example: Modeling the behaviors and standards we expect from others, demonstrating courage and accountability.

Meaningful, Competitive, and Equitable Rewards

Our employment conditions reflect our performance-driven philosophy:

• Competitive salary
• Variable pay for performance
• Option to take part in Randstad's success through our employee Share Purchase Plan
• Growth and development opportunities in a fast-changing global environment
• An environment that promotes work-life balance: flexibility with intentionality

The base salary range for this position is $130,000.00-$200,000.00  

  "Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. 

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for five (5) business days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability."   

Next Steps

If you recognize yourself in the profile above, we invite you to apply for this role.