Business Process Analyst

Locations: Budapest, Hungary.

The Business Process Analyst will be responsible for supporting new or existing client projects as well as internal projects, ensuring that the goals or objectives of the project are accomplished within the prescribed time frame and budget parameters.  Provides business process subject matter expertise to internal and external stakeholders.  This position is an individual project contributor working under set deadlines.

The Business Process Analyst is a key member of the project team.  This role is client-facing and works very closely with the Implementation Project Manager, the Project Delivery team, and client stakeholders to successfully discover and document current and future process workflows, and design processes based upon what is in the scope of contractual obligations.  Additionally, this role is responsible for contributing to and/or leading the development of training materials and delivering training related to business processes.

 EDUCATION: 

• High school diploma or equivalent, required
• Bachelor’s degree, preferred
• Some training and/or experience in Project Management, preferred

BASIC QUALIFICATIONS:

• Experience leading client-facing calls such as requirements-gathering sessions
• Experience process workflow mapping out complex business processes. (Visio or Lucid Charts preferred)
• Experience producing process documentation to include workflows, process steps, standard operating procedures, user guides, and training content.
• Experience recognizing, championing, and implementing process improvements.
• Highly proficient with Google tools including Docs, Sheets, Slides, Lucidcharts, SmartSheet, and/or Microsoft Office tools including Word, Excel, Powerpoint, 
• Recruiting experience (MSP and/or RPO preferred)
• Strong technical aptitudeProject, and Visio. 

 ADDITIONAL QUALIFICATIONS:

• Consultative approach to working with customers
• Experience working with and presenting to client executives
• Excellent communication, interpersonal and organizational skills
• Highly detailed oriented with a concern for quality expressed by continually initiating system and process improvements
• Ability and experience with continuous improvement in a team environment
• Ability and experience with designing and documenting processes for a contingent and/or direct hire recruiting life cycle
• Ability to meet deliverables within given timelines, while recognizing and mitigating risks
• Experience working within project teams to accomplish a common goal
• Ability to meet deliverables within given timelines, while recognizing and mitigating risks
• Experience working within project teams to accomplish a common goal

About Us

• Recognised as ‘Best Place to Work’ by Glassdoor in 2022
• Ranked #1 Outsourcing Provider 11 years running by Peak Everest Matrix Body
• We generate $36.4 billion in revenue every year globally which means you can have a career in a financially stable organization
• More than 50% of our leadership team are women. We take diversity and inclusion seriously
• Internal Mobility is our “bread & butter”, so if you’re looking for career growth, international opportunities, or even a career change, we encourage and support this to drive employee satisfaction

You will have the opportunity to join a highly motivated team in a dynamic, ever changing business where the opportunities are endless. At RSR we recognize the importance of attracting and retaining the best people and offer innovative salary packages and a great work life balance.

We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team.