join the world’s most equitable and specialized talent company

Are you our new colleague? We’re looking for a:

MSP Program Director

Location: Remote (PST office hours required) with required travel to client site in California based on business needs (minimum of quarterly travel).

how you will contribute

As the MSP Program Director, you will drive profitable growth for a large managed services program. You will identify and drive strategic initiatives while providing operational direction to ensure consistent delivery of contract terms and KPIs. You will be responsible for P&L management, high-level client relationship management, and leading account teams to optimize delivery.

your typical day includes:

• Managing client relationships with executive stakeholders and sponsors.
• Partnering to ensure the profitability of the business and overseeing cost controls.
• Creating innovative employment solutions and driving program growth through new strategic initiatives.
• Leading and developing account teams to optimize client delivery and excellence.
  
  
• Providing visibility through detailed reporting and forecasting to enable strong partnerships.
• Ensuring the recruiting team’s talent pipeline aligns strictly with client needs.
• Maximizing tools for recruitment, selection, and retention of talent.
  
  

your background

key capabilities:

• Previous MSP Experience: Proven track record as a Program Manager, Operations Manager, or Program Director.
• Data-Driven Decision Making: Ability to use data to create actionable outcomes and solve complex challenges.
  
  
• Strategic Autonomy: The ability to prioritize and invest your time effectively without constant direction.
• Executive Presence: History of presenting business reviews and workforce strategies to client groups.
• Client Mastery: Demonstrated ability to identify needs, adjust expectations, and solve complex client situations.
• Technical Proficiency: Skilled with Google Mail, calendaring, shared drives, and organizational tools.
• Education: Bachelor’s degree preferred.

your competencies:

• Impressive professionalism and communication skills.
• A mindset focused on making processes better, faster, and more effective.
  
  
• Commitment to delivering operational standards with excellence.
  
  

together we grow .

When you join Randstad, you join a specialized team delivering tailored solutions that enable meaningful impact. You will be part of an integrated MSP team that has led the space for over 20 years, supporting global Fortune 500 brands.  Our team boasts a 92% employee retention rate and an 80% internal promotion rate.

leadership expectations At Randstad, leadership is our shared language.  We lead across four core pillars:

1. we set direction: Anticipating and positioning for long-term success.
   
   
2. we achieve: Delivering on goals and operational excellence.
   
   
3. we care: Collaborating to create a sustainable and healthy culture.
   
   
4. lead by example: Modeling behaviors, courage, and accountability.
   
   

meaningful, competitive, and equitable rewards

We offer a workplace prioritizing growth and empowering teams to excel.  Our employment conditions include:

• Competitive Salary: Base range of $119,000 - $130,000 (based on experience, education, and location).
  
  
• Variable Pay: Performance-based bonus and/or commission plans.
  
  
• Share Purchase Plan: Opportunity to take part in Randstad's success.
  
  
• Comprehensive Benefits: Medical, dental, vision, AD&D, life insurance, and 401K.
• Work-Life Balance: Generous PTO earned from day one and flexible scheduling.
  
  
• Growth: Mentorship, skill-building, and rapid career advancement opportunities.
  
  

our purpose and culture

Our purpose is to make connections that change lives and transform businesses. We want our teams to reflect the rich diversity of the societies we serve, fostering an environment of belonging, safety, and confidence. Randstad is proud to be recognized as one of "America’s Best Employers for Women 2024" and a "Leading Disability Employer."

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.