join the world’s most equitable and specialized talent company

Are you our new colleague? We’re looking for an MSP Program Director.

how you will contribute

As a senior subject matter expert and leader, you will drive profitable growth for a mid-size managed services program while advising executive stakeholders on effectively leveraging contingent talent. You will balance hands-on program ownership with analytical rigor, driving strategic initiatives and operational excellence across the complex, global program lifecycle.

your typical day includes

• Providing operational direction, guidance, and oversight to ensure consistent delivery of contract terms, KPIs, and Standard Operating Procedures (SOPs).
• Managing the program's P&L, identifying opportunities for account growth, and introducing additional service offerings.
• Spearheading continuous process improvements to optimize efficiency, maintain compliance, and elevate the overall stakeholder experience.
• Directing, mentoring, and empowering the Account team to ensure exceptional client delivery and a strong partnership.

your responsibilities include

• Program Ownership & Optimization: Manage executive client relationships, direct the evolution of the contingent workforce program for global scalability, and formalize governance protocols across all activities (intake, onboarding, extensions, and offboarding).
• Vendor Strategy & Partnership: Cultivate strategic relationships with staffing partners, implement vendor strategies, and manage performance metrics and SLAs to ensure quality, cost-effectiveness, and strict accountability.
• Compliance, Risk & Governance: Ensure all contingent workforce practices strictly align with U.S. and global employment laws; collaborate with Legal and Global SMEs to proactively mitigate co-employment and worker misclassification risks.
• Business Growth & Sales Support: Drive profitable account growth and provide sales assistance with closing new account business.

your background

• Previous global MSP experience as a Program Director or Program Manager.
• Proven experience managing and expanding Statement of Work (SOW) expertise within an MSP environment.
• Demonstrated history of prior team management experience, with a track record of directing, mentoring, and developing account teams.
• History of successfully presenting business reviews, workforce strategies, and data-driven insights to executive client groups and key stakeholders.
• Bachelor’s degree preferred.

key capabilities

• Analytical Rigor: Ability to use data to create actionable outcomes that solve complex business challenges.
• Autonomy & Drive: The capability to know where to strategically invest your time and resources without needing daily direction.
• Relationship Management: High-level client relationship management skills with an impressive level of professionalism, communication, and presentation aptitude.
• Technical Proficiency: Professional competence using VMS systems (VNDLY preferred), as well as Google Mail, calendaring, and shared drives.

key relationships

• Client Executive Stakeholders and Sponsors
• Randstad Account and Delivery Teams
• Strategic Staffing Partners and Vendors

your competencies

• Strategic Alignment & Global Scalability
• Financial Acumen & P&L Management
• Risk Mitigation & Governance
• Influence & Stakeholder Management

together we grow.

When you join Randstad, you join…

• A specialized team delivering tailored solutions for clients and talent, enabling meaningful impact.
• An equitable, inclusive culture where everyone can contribute and thrive.
• A workplace prioritizing growth and empowering teams to adapt and excel.
• A company dedicated to supporting you to perform at your best.
• A commitment to pay for performance with transparency, fairness, and competitiveness.

our purpose

Our purpose is deeply rooted in the belief that by knowing our clients and talent better than anyone else, we can make connections that change lives and transform businesses. We don’t just place people in jobs; we help create futures full of possibility — for our clients, talent, and communities.

our culture

Our culture is powered by ambition and collaboration, where everyone is driven to push boundaries and achieve success. At Randstad, we don’t settle for “good enough” — we’re committed to walking the extra mile, always striving for perfection while trusting each other to deliver results. You’ll be working in an environment that fosters both individual achievement and team success.

We want our teams and talent to reflect the rich diversity of the societies we serve. We thrive for an environment of belonging, safety and confidence. So everyone can bring their whole selves to work and flourish. Learn more about equity, diversity, inclusion and belonging at randstad here.

leadership expectations

At Randstad, leadership is our shared language. Whether you are leading a team or driving your own career, you contribute to our goal of being the world's most equitable and specialized talent company. We lead across four core pillars:

1. we set direction: it is about anticipating and making decisions that will position randstad for long term success.
2. we achieve: it is about delivering on our goals and operational excellence.
3. we care: it is about the way we collaborate and work together, creating a sustainable and healthy culture.
4. lead by example: it is about modelling the behaviors and standards we expect from others, demonstrating courage and accountability in every action.

a place for you to grow

We provide a fast-paced growth environment where your ability to adapt and contribute fuels the success of both your team and clients. We appreciate your talents and support your growth through mentorship, skill-building, and career guidance.

meaningful, competitive, and equitable rewards for your performance.

Our employment conditions reflect this;

• competitive salary: Base range of $119,000 - $130,000 (based on experience, education, and location).
• variable pay for performance: Variable pay comprised of performance based bonus plan and commission
• option to take part in Randstad's success through our employee Share Purchase Plan
• growth and development opportunities in a fast changing global environment
• an environment that promotes work life balance: flexibility with intentionality.

our purpose and culture 

Our purpose is to make connections that change lives and transform businesses. We want our teams to reflect the rich diversity of the societies we serve, fostering an environment of belonging, safety, and confidence. Randstad is proud to be recognized as one of "America’s Best Employers for Women 2024" and a "Leading Disability Employer."

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

 This posting is open for thirty (30) days.

 It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.