The Manager of Operational Excellence is a client facing role supporting the growth, performance and retention of the RSR client portfolio. This position helps to drive performance, innovation, and strategies that ensure our delivery teams are optimizing quality, cost savings and continuous improvement while meeting our client’s delivery goals.

Duties

• Consult, lead and execute on initiatives that drive Client Success and Quality Operations.
• Support a performance driven culture ensuring that improved capacity, productivity, efficiency and quality are central to change initiatives.
• Support RSR North American alignment to the global operating model.
• Identify and standardize best practices across all solutions. Curate centralized resources with standardized templates, case studies and operational guidance.
• Develop detailed documentation such as standard operating procedures, process flows and communication templates.
• Conduct process and/or technology focused gap and root cause analysis to reduce waste and maximize efficiencies.
• Partner with client delivery teams and clients to implement strategies impacting: SLA attainment, KPI performance, best practice standardization and account innovation.
• Advocate on behalf of delivery teams in cross-functional work streams impacting people, process or technology.
• Perform in-depth data analysis (reviewing, manipulating, interpreting, identifying trends and presenting) of a suite of reports and data. Leverage data insights to diagnose performance and service delivery trends or issues.
• Interface with RSR solution leaders in Managed Services Provider (MSP), Recruitment Process Outsourcing (RPO), Payroll Solution (RSPS/PICS) programs and Total Talent Solutions.

Basic Qualifications

• Bachelor’s Degree or 5-7+ years of equivalent work experience required
• 4+ years of combined business, recruiting, and operations leadership and demonstrated successes within a complex organization
• 2+ years of experience managing and directing professionals within a client service role in MSP, RPO or payroll solutions
• Knowledge of recruitment systems such as ATS, VMS and CRMs
• Intermediate to Advanced G Suite skills

Preferred Qualifications

• Six Sigma, Lean, process re-engineering methodologies
• Project Management
• Software:  MS Visio, LucidChart, Smartsheet, ClickUp or similar tools

Competencies

• Excellent Execution - drive excellent execution by setting up robust processes to execute strategies and follow through with strong monitoring and operational navigation to ensure results. Is firm and courageous in leading execution
• Intellectual Strength - leverage strong intellectual power to identify pattern and draw insights from information in order to conceptualize strategic direction, solve problems and identify opportunities
• Agility - proactively address change on all dimensions. They anticipate change and view situations from different perspectives whilst keeping pace in decision making to realize opportunities and mitigate risks
• Connect - identify potential for synergies across the business and build commitment to achieve shared goals. They thrive on working with people (internal & external, clients & flex workers) that represent a mix of backgrounds, insights and perspectives
• Partner - build strategic partnerships with clients and stakeholders. They actively shape the external environment for the success of Randstad, leveraging their personal credibility and thought leadership in getting people onside

Equal Opportunity Employer: Minorities/Women/Veterans/Disabled

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.  If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.

The base salary range for this position is $76,150.00- 103,500.00.

At Randstad, we know employees that are cared for holistically have the confidence to bring their fullest potential to work, so we make investments in our people.

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. Based on eligibility, a successful candidate’s total compensation may include a variable pay plan including bonus(es) and/or commission(s). In setting compensation, Randstad complies with all local wage and hour laws and while the pay range listed above is an annual amount, non-exempt employees will be paid hourly and therefore receive the hourly equivalent.

In addition, Randstad offers rich learning & development opportunities, a 401(k) plan, a stock purchase plan, and comprehensive medical, dental, vision, disability and life insurance to uniquely fit your needs. Randstad also focuses on overall wellbeing with our award-winning wellness program, a generous time off policy (including at least 18 paid days off in your first full year, 1 paid volunteer day, and 9 paid holidays), and offers discounts on everything from cell phone plans to car purchases.

Applications Accepted on Ongoing Basis Until Filled