Job Context and purpose

Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Randstad Enterprises experience encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Recruitment Process Outsourcing (RPO), Managed Services Provider (MSP) programs and Blended Workforce Solutions. Randstad Sourceright EMEA offers solutions in the Europe, Middle East and Africa (EMEA) region. Working for a multi-country organization means
working with clients and colleagues with different backgrounds. This results in a digital way of working and requires a proactive mindset.

Randstad operates in 70 Countries, across 360 RPO programs and has been named a leader in the RPO
field for our Vision, Capability and Market Impact for the past 12 consecutive years. Alongside this great achievement we also celebrate a 4.4 rating in glassdoor as an employer of choice.

We are looking for several Senior Business Services Specialists to join our team and deliver a top- notch recruitment process and manage the statement of work profiles (SOW) for one of our clients.

The purpose of the Senior Business Services Specialist is to provide operational customer service to client stakeholders, suppliers, and internal team members within a client specific Services Procurement management program.  This is an important role as it directly impacts a client’s foundational perception of RE’s SOW capabilities.  

Your primary focus will be to administer individual SOW’s once they have been sourced and contracted and support initial request management.  You will assist the client’s SOW business owners, procurement professionals and suppliers with SOW record creation, personnel tracking, progress oversight, rate card compliance and invoice processing within the program Vendor Management System (VMS).  You will be responsible for communicating client policies, monitoring VMS record statuses, forwarding issues, and providing timely updates via the appropriate escalation process. 

If and as required within the program, your secondary focus will be to assist RE’s procurement specialists with the workflow activities associated with sourcing and contracting SOW requirements on behalf of the client.  

Key performance indicators

• To be reviewed frequently with Operational Leadership

Key stakeholders

• Client users
• Operational delivery leaders
• Suppliers

As the Senior Business Services Specialist you will get to do:

• Monitor SOW requisition activity, check accuracy, and provide updates to client users through use of VMS technology Support client end users with SOW request entry
• Create the request on behalf of the user, as necessary.
• View VMS pending workflow items, alert owners of needed actions, and provide system user navigation instructions
• If required. Confirm suppliers successfully record their personnel on-boarding, engagement status, time entry, and off-boarding activities.
• Respond to all program inquiries (calls, emails, VMS alerts) and provide timely and professional responses
• Resolve customer issues using analysis and situational responses, adhering to program policies and procedures.
• Interface with clients, not only an email communication, but in meetings as well.
• Work in a team that will help you along the way and teach you everything you need to know about our SOW program.
• Manage onboarding and off boarding related administrative activities. Manage end-to-end contract extension process
• Be responsible of handling different types of administrative activities Provide administrative support with integration error management, ensuring that SOW profiles are updated in the system, onboarding and offboarding of contingent workers, and reporting activities on an ad-hoc basis.
• Support an international account, working not just with your local colleagues but also with the on-site team.
• Being the key partner for our MSP Consultants and working collaboratively to drive results.

Education

• High school/college diploma or equivalent.
• Associates (2 year) degree or 2+ year’s equivalent experience in a Customer Service,
• Staffing or Managed Service Provider related industry. 

Experience

• Experience in an administrative role, in staffing or recruitment or HR industry.
• Motivated junior candidates are also welcome for this role. Fluent English and German speaker or If the candidate speaks only English, but has a strong VMS/ stakeholder/SOW knowledge, this will be factored in.
• Responsible, flexible, accountable, and autonomous approach Good communication skills
• Ability to perform under pressure Problem-solver
• Experience in an administrative role, in procurement or recruitment or HR industry. However, motivated junior candidates are also welcome for this role.
• Fluent English and German speaker.
• Responsible, flexible, accountable, and autonomous approach
• Good communication skills
• Ability to perform under pressure
• Problem-solver

Knowledge

• Proficient with Google Suite and Microsoft Office products.
• Good level of experience in Excel and Deployed is a big plus (Deployed is designed to streamline the creation, collaboration, and management of Statements of Works. That is the system this team uses)

Additional requirements

• Travel (regional and global) is required at times and depends on group needs and events, we strive for virtual as much as possible.

What we can offer in return

• An empathetic culture and supportive leadership who prioritize your well-being and personal development
• Ability to grow in multiple areas in the company
• Being part of a culture of inclusion and belonging: we value the diversity that our people bring to our workplace and communities
• We appreciate your hard work by providing a competitive salary, with a comprehensive benefits package (Cafeteria, attractive bonus system, additional annual leaves, private health insurance, home office, working abroad…etc.)
• Participate in exciting Team Building events (e.g. Christmas party, Pride, Charity Day, Ski camp, etc.)
• A career at Randstad Sourceright means pushing boundaries to do things differently: that’s why here you won’t just do a job, you’ll develop a career

We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team.

You can also email me directly - michelle.smith@randstadusa.com