join the world’s most equitable and specialized talent company

Are you our new colleague? We’re looking for a 

Business Intelligence Partner

how you will contribute

Purpose of the job

This role aims to partner with the Regional and global BI customers within RSR (who can include but are not limited to Data engineering, BI Support Teams, Operational Teams, Internal teams, and RSR clients) and provide business solutions through data.

This position has operational and technical responsibility for reporting, analytics, and visualization dashboards across all operating companies within RSR. This position will develop processes and strategies to consolidate, automate, and improve reporting and dashboards for external clients and internal stakeholders.

As a  Business Intelligence Partner, you will oversee the end-to-end delivery of regional and global account and client BI reporting. This will include working with data engineering to provide usable datasets, creating dashboards with meaningful insights & visualizations within our BI solution, and ongoing communication and partnering with the ‘BI consumers. The key to this is that as a Business Intelligence Partner, you will be a commercial and operational expert who can translate data into insights. You will use this to mitigate risk, find operational and revenue-generating opportunities, and provide business solutions. 

Position Summary

Development of BI solutions:

• Responsible for delivering BI solutions for the program 
• Responsible for ensuring all contractual conditions around reporting, financial elements, SLA's, and KPI's are reviewed, understood, and adhered to
• Assess operating reality to validate solution requirements and adjust as needed.
• Implement and reinforce tools, including standards, procedures, and documentation.
• Ensure the team has living documentation on reporting requirements, data processes, and other program-specific content.
• Oversee the design and build of insightful, scalable, and actionable visualizations.
• Develop, document, and maintain a comprehensive quality management program
• Build, implement, and schedule production standards of files and reports to ensure accuracy and timeliness.
• Ensure reporting quality and accuracy by evaluating, integrating, and complementing data sources. 
• Execute continuous process improvement process.
• Knowledge of general database functions, data storage, data models, SQL, and data transfer protocols

Consult: 

• Responsible for being the liaison between the external client, operations teams and the wider BI teams
• Using client data and insights to highlight and provide observations, provide recommendations, and contribute to ongoing business discussions and decision-making. 
• Analyze the client’s data to present the account leadership and client with potential approaches or opportunities for improving service delivery performance and elevating value-added opportunities.
• Have commercial awareness and work with the account leadership to maximize revenue-generating opportunities.
• Solicit feedback from internal and external stakeholders in an organized manner to contribute to the objectives of the BI team and demonstrate RSR value.
• Contribute to the success of a wider global team.
• Qualify the business needs of each request and use expertise to partner on solutions.
• Develop strong working relationships with the client stakeholders and account leads.
• Serve as a functional and technical data visualization and business intelligence subject matter expert. 

Maintain Standards :

• Work within the agreed parameters aligned to the global method of BI production
• Leverage an agile work environment to incorporate new innovative and value components into existing portfolios
• Organize a feedback standard from stakeholders (internal and external) in order to create use case, case study materials and other customer-facing material
• Promote available resources and enterprise tools for operations training/ coaching needs from a BI perspective.
• Ensure data governance principles and guidelines are being met

Education

•  Bachelor’s degree required; Master’s degree a plus

Mandatory Experience

• 2+ years of experience in a similar role
• Project Management and/or process improvement experience
• MI/Business Intelligence/Data Science/Analytics background
• Proficient with an ANSI-compliant SQL dialect
• Experience with dashboard development
• Ability to turn ambiguous information and unstructured challenges into substantive insights.

Preferred Experience:

• 5+ years of experience in a similar role
• Industry exposure to business process outsourcing and/or workforce planning (e.g., MSP/RPO)

Knowledge, Skills, and Abilities:

• Excellent communication and facilitation skills required for various levels throughout external and internal organizations
• Excellent presentation skills used in delivering solutions to executive-level clients
• Demonstrated continuous improvement, process documentation, and workflow skills
• Excellent working knowledge of MS - Excel with knowledge of macros and pivot tables.
• Excellent working knowledge of Google products, and visualization tools Tableau, Domo, PowerBI, etc
• Ability to prioritize and manage multiple projects, tasks, and meet deadlines while maintaining quality
• Ability to synthesize and analyze information and ideas
• Strong drive and commitment to delivering outstanding results
• Have the ability to provide value with the use of analytics to help achieve the account’s objectives and the client’s initiatives.
• Ability to create meaningful insights and metrics that aligned to business priorities and objectives
• Data visualization preferred; ability to interpret data and translate it to non-tech (lamens) people.
• Ability to write Intermediate SQL scripts
• Experience in data pipeline creation, quality improvement and analysis to provide teams with actionable insights, informing strategy, impact and investments.
• Experience with analytics tools.
• Extensive experience in technical client service (i.e. consulting experience).
• Excellent problem-solving and analytical skills with attention to detail and a well-organized, structured approach to work.

our purpose

Our purpose is deeply rooted in the belief that by knowing our clients and talent better than anyone else, we can make connections that change lives and transform businesses. We don’t just place people in jobs; we help create futures full of possibility — for our clients, talent, and communities. 

our culture

Our culture is powered by ambition and collaboration, where everyone is driven to push boundaries and achieve success. At Randstad, we don’t settle for “good enough” — we’re committed to walking the extra mile, always striving for perfection while trusting each other to deliver results. You’ll be working in an environment that fosters both individual achievement and team success.

We want our teams and talent to reflect the rich diversity of the societies we serve. We thrive for an environment of belonging, safety and confidence. So everyone can bring their whole selves to work and flourish. Learn more about equity, diversity, inclusion and belonging at randstad here.

leadership expectations

At Randstad, leadership is our shared language. Whether you are leading a team or driving your own career, you contribute to our goal of being the world's most equitable and specialized talent company. We lead across four core pillars:

1. we set direction: it is about anticipating and making decisions that will position randstad for long term success. 
2. we achieve: it is about delivering on our goals and operational excellence.
3. we care: it is about the way we collaborate and work together, creating a sustainable and healthy culture.
4. lead by example: it is about modelling the behaviors and standards we expect from others, demonstrating courage and accountability in every action.

a place for you to grow

We provide a fast-paced growth environment where your ability to adapt and contribute fuels the success of both your team and clients. We appreciate your talents and support your growth through mentorship, skill-building, and career guidance.

meaningful, competitive, and equitable rewards for your performance.

Annual Salary:  96,800 to 120,000 

Our employment conditions reflect this; 

• competitive salary 
• variable pay for performance 
• option to take part in Randstad's success through our employee Share Purchase Plan
• growth and development opportunities in a fast changing global environment 
• an environment that promotes work life balance: flexibility with intentionality. 

If you recognize yourself in the profile above, we invite you to apply for this role. For more information you can reach out to our recruitment business partner: xxx

The recruitment procedure consists of a screening and at least two interviews. Later in the process, an (online) assessment and a job offer conversation take place.

Working at Randstad is unlike working at any organization. Because at Randstad we put people at the heart of everything we do. This goes for our clients, our talent, our employees and society. We combine our passion for people with the power of today’s technologies. This helps us support people and organizations in realizing their true potential. Learn more about our mission, history and values on our website: www.randstad.com