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Job Title: Sr Expert, Business Analytics
Department: Data Operations, Enterprise Data and Analytics Office
Reports To: RPO director, data operations
Location: USA
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1. Job Context and Purpose
We are looking for a Sr Expert, Business Analytics to serve as a high-level strategic partner
to a large global enterprise customer. Reporting to the RPO director, data operations within
the Enterprise Data and Analytics Office (EDAO), you will act as the lead point of contact for
the client and program leadership. While this is a hands-on role, you may also manage a
small team of dedicated analysts.
While you will not own data products or their development, you and your team will take
ownership of requirements gathering and technical documentation to ensure smooth
hand-offs to the development team. You will drive non-product-led analysis, deep dives, and
act as a critical translator between business needs and data operations. Your strategic goal is
to support the adoption and use of data products such as TalentRadar and IFS for the
portfolio, ensuring data-driven decision-making.
2. Responsibilities
This role functions as a critical strategic node, balancing team leadership, ad-hoc analysis,
and translation of business requirements.
Strategic Business Partnership & Leadership
● Act as the single point of contact for client and program leadership.
● Lead, manage, and mentor a team of direct reports (e.g., Expert Data Analysts) .
● Formulate development roadmaps for programs in partnership with the account leader
and data operations.
● Act as the voice of the customer within wider EDAO, digital, and CP&E initiatives.
Technical Translator & Requirements Gathering
● Act as a subject matter expert on business processes and data, serving as the translator
to clients, EDAO, and operations (e.g., assessing how a custom process impacts
downstream reporting).
● Own the requirements gathering and technical documentation (alongside your team) for
hand-off to the development teams, ensuring clear translation of business needs into
technical specs.

Analytics, Ad Hoc Requests & Deep Dives
● Provide robust non-product-led analysis and deep dive support where applicable.
● Act as a pressure relief valve for delivery teams managing ad hoc requests.
● Triage incoming requests and tickets across the portfolio for ad hoc analysis and in-life
development projects.
● Respond to ad-hoc reporting needs, new requests, and business operations via
ServiceNow/Jira/FreshService to deliver timely, reliable data solutions.
● Assist with the prioritization and triaging of ILM requests to ensure maximum value is
extracted from limited capacity.
Adoption, Standardisation, and Collaboration
● Advise and support the portfolio with data product adoption and interpretation to drive
better business outcomes.
● Drive standards and best practices across the portfolio.
● Drive data quality and accuracy for trusted data products.
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3. Profile
● Entrepreneurial Problem Solver: Highly solution-minded with an entrepreneurial
approach to navigating ambiguity; proactively identifies operational bottlenecks and
develops innovative, data-driven solutions to complex business challenges.
● Strategic Consulting: Demonstrated consultancy mindset to frame complex business
problems, act as a single point of contact for EVP portfolios, and align data strategies
with business goals.
● Expert Translator: Ability to bridge the gap between technical data operations BAs,
development teams, and executive stakeholders by turning business needs into clear
technical documentation.
● Leadership: Proven ability to lead, develop, and mentor a team of analysts, balancing
ad-hoc pressure relief with strategic roadmapping.
● Analytical Mastery: Expert in conducting deep-dive analysis, ad-hoc reporting, and
triaging complex data requests without relying solely on productized solutions.
● Voice of the Customer: Strong advocacy skills to ensure client and portfolio needs are
represented in wider EDAO, digital, and CP&E initiatives.
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4. Job Requirements
● Experience: Minimum of 8-10 years in a highly analytical, strategic role, with experience
leading teams of data analysts.
● Stakeholder Management: Proven track record of partnering with C-level and EVP/SVP
leadership and client stakeholders as a strategic advisor.

● Technical Proficiency: Deep understanding of data processes, scoping operational data
needs, and creating technical documentation for development hand-offs.
● Agile/Request Management: Experience utilizing platforms like ServiceNow, Jira, or
FreshService for triaging and prioritizing incoming data requests and ILM requests.
● Collaboration: History of collaborating successfully with operations, product
development, and external client teams, focusing on standards and best practice
deployment.

a place for you to grow

We provide a fast-paced growth environment where your ability to adapt and contribute fuels the success of both your team and clients. We appreciate your talents and support your growth through mentorship, skill-building, and career guidance.

meaningful, competitive, and equitable rewards for your performance

Our employment conditions reflect this:

• Competitive salary (Salary:  $110,400 to 165,600)
• Variable pay for performance
• Option to take part in Randstad's success through our employee Share Purchase Plan
• Growth and development opportunities in a fast changing global environment
• An environment that promotes work life balance: flexibility with intentionality

If you recognize yourself in the profile above, we invite you to apply for this role. 

The recruitment procedure consists of a screening and at least two interviews. Later in the process, an (online) assessment and a job offer conversation take place.

Working at Randstad is unlike working at any organization. Because at Randstad we put people at the heart of everything we do. This goes for our clients, our talent, our employees and society. We combine our passion for people with the power of today’s technologies. This helps us support people and organizations in realizing their true potential.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.