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Job Title Senior Manager, Data Analytics 

Location: NAM

Group Objective

The mission of the business intelligence team is to create a data-driven culture which empowers leaders to integrate data into daily decisions and strategic planning. We aim to provide visibility, transparency, and guidance regarding the quantity and quality of results, activities, financial KPIs, and leading indicators to easily identify trends aimed at data-based decision-making.

Position Objective

As a Senior Manager, Data Analytics you will be responsible for the direct line management of associate business intelligence partners and potentially business intelligence partners who look after the BI solutions for regional RSR client accounts

You will also be responsible for the end to end delivery of regional accounts and client BI reporting. This will include working with data engineering to provide usable datasets, create dashboards with meaningful insights & visualizations within our BI solution (DOMO) and ongoing communication and partnering with the ‘BI consumers’. The key to this is as a Business Intelligence Partner you will be a commercial and operational expert with the ability to translate data into insights. You will use this to mitigate risk, find operational and revenue generating opportunities and provide business solutions.

your responsibilities include

Position Summary

Leadership:

• Provide direct line management for associate and business intelligence partners, overseeing daily operations, prioritizing workflows, and driving professional growth through coaching, goal setting, and performance management.
• Deal with stakeholder escalations
• Assist the regional director with shaping the future BI roadmap
• Responsible for delivering change management projects
• Achieving key objectives for the area
• Delivering best in class solutions for our clients
• Will champion data-driven decisions
• Improve existing processes and develop new better ways of working

Consult:

• Responsible for being the liaison between the consumers/ops teams and the data engineering teams
• Using client data and insights to highlight and provide observations, provide recommendations and contribute to ongoing business discussions and decision making.
• Use analysis of the client’s data to present the account leadership with any potential approaches or opportunities for improvement in service delivery performance and elevated value add opportunities.
• Have commercial awareness and work with the account leadership to maximise any revenue generating opportunities.
• Solicit feedback from internal and external stakeholders in an organized manner to contribute to the objectives of the BI team and demonstrate RSR value.
• Contribute to the success of a wider global team
• Qualify the business needs of each request and use expertise to partner on solutions
• Develop strong working relationships with the client stakeholders and account leads.
• Serve as a functional and technical data visualization and business intelligence subject matter expert.
• Serve as subject matter expert for clients and advise during sales and solution design
• May also work with client program owners and ATS Vendor/Partners

Maintain Standards:

• Work within the agreed parameters aligned to the global method of BI production
• Focus first and foremost on delivery of RSR data lake and available benchmarking tools with the eventual goal of client data incorporated into TalentRadar platform in alignment with predictive analytics goals of the organization.
• Leverage an agile work environment to incorporate new innovative and value add components to existing portfolios
• Organize a feedback standard from stakeholders (internal and external) in order to create use case, case study materials and other customer facing material (coordinate with RFP and sales approach as appropriate)
• Promote available resources and enterprise tools for operations training/ coaching needs from a BI perspective
• Ensure data governance principles and guidelines are being met

your background

Education:

• High School Diploma or Equivalent.  Master's degree is preferred, or a Bachelor degree with two+ years of relevant experience (on top of the years of experience required for the role mentioned in the section below)

Experience:

• Project Management and/or process improvement experience highly preferred
• Management within Business Intelligence/Data Science/Analytics background is essential
• Talent Acquisition/MSP/RPO/People Analytics experience is preferred
• 5 years+ experience in a similar role

Knowledge, Skills, and Abilities:

• Line management of a team of BI or data analysts
• Excellent communication and facilitation skills required for various levels throughout external and internal organizations
• Excellent presentation skills used in delivering solutions to executive-level clients
• Demonstrated continuous improvement, process documentation, and workflow skills
• Excellent working knowledge of MS - Excel with knowledge of macros and pivot tables.
• Excellent working knowledge of Google products, and visualization tools Domo, Tableau, etc
• Ability to prioritize and manage multiple projects, tasks, and meeting deadlines while maintaining quality
• Ability to synthesize and analyze information and ideas
• Strong drive and commitment to delivering outstanding results
• Have the ability to provide value with the use of analytics to help achieve the account’s objectives and the client’s initiatives.
• Ability to create meaningful insights and metrics that aligned to business priorities and objectives
• Data visualisation preferred; ability to interpret data and translate it to non tech (lamens) people.
• Ability to write Intermediate SQL scripts
• Experience in data pipeline creation, quality improvement and analysis to provide teams with actionable insights, informing strategy, impact and investments.
• Experience with analytics tools.
• Extensive experience technical client service (i.e. consulting experience).
• Excellent problem-solving and analytical skills with attention to detail and a well-organized, structured approach to work.

Preferred Experience:

• Experience in the recruitment industry (e.g. MSP/RPO) and/or B2B marketing
• Experience with Domo and GCP
• Ability to turn ambiguous information and unstructured challenges into insights, plans and recommendations in a constantly evolving environment.
• Ability to mine data, improve and develop new data sources (including attribution) and translate data into actionable recommendations and compelling stories.
• Supervisory Responsibility
• Supervision of a team of business intelligence partners

Base Salary is:  $110,000.00 to $145,000.00

key relationships

• Reports: Global/Regional Director BI
• Stakeholder management - Client
• Team Lead

together we grow. 

When you join Randstad, you join…

• A specialized team delivering tailored solutions for clients and talent, enabling meaningful impact.
• An equitable, inclusive culture where everyone can contribute and thrive.
• A workplace prioritizing growth and empowering teams to adapt and excel.
• A company dedicated to supporting you to perform at your best.
• A commitment to pay for performance with transparency, fairness, and competitiveness.

our purpose

Our purpose is deeply rooted in the belief that by knowing our clients and talent better than anyone else, we can make connections that change lives and transform businesses. We don’t just place people in jobs; we help create futures full of possibility — for our clients, talent, and communities. 

our culture

Our culture is powered by ambition and collaboration, where everyone is driven to push boundaries and achieve success. At Randstad, we don’t settle for “good enough” — we’re committed to walking the extra mile, always striving for perfection while trusting each other to deliver results. You’ll be working in an environment that fosters both individual achievement and team success.

We want our teams and talent to reflect the rich diversity of the societies we serve. We thrive for an environment of belonging, safety and confidence. So everyone can bring their whole selves to work and flourish. Learn more about equity, diversity, inclusion and belonging at randstad here.

leadership expectations

At Randstad, leadership is our shared language. Whether you are leading a team or driving your own career, you contribute to our goal of being the world's most equitable and specialized talent company. We lead across four core pillars:

1. we set direction: it is about anticipating and making decisions that will position randstad for long term success. 
2. we achieve: it is about delivering on our goals and operational excellence.
3. we care: it is about the way we collaborate and work together, creating a sustainable and healthy culture.
4. lead by example: it is about modelling the behaviors and standards we expect from others, demonstrating courage and accountability in every action.

a place for you to grow

We provide a fast-paced growth environment where your ability to adapt and contribute fuels the success of both your team and clients. We appreciate your talents and support your growth through mentorship, skill-building, and career guidance.

meaningful, competitive, and equitable rewards for your performance.

Our employment conditions reflect this; 

• competitive salary 
• variable pay for performance 
• option to take part in Randstad's success through our employee Share Purchase Plan
• growth and development opportunities in a fast changing global environment 
• an environment that promotes work life balance: flexibility with intentionality. 

If you recognize yourself in the profile above, we invite you to apply for this role. For more information you can reach out to our recruitment business partner: elva.pearse@randstadsourceright.com

The recruitment procedure consists of a screening and at least two interviews. Later in the process, an (online) assessment and a job offer conversation take place.

Working at Randstad is unlike working at any organization. Because at Randstad we put people at the heart of everything we do. This goes for our clients, our talent, our employees and society. We combine our passion for people with the power of today’s technologies. This helps us support people and organizations in realizing their true potential. Learn more about our mission, history and values on our website: www.randstad.com