join the world’s most equitable and specialized talent company

Are you our new colleague? We’re looking for a MSP Sr. Program Manager for a global managed services program with a prestigious client!

Location: Remote (Supporting client in Bay Area / San Francisco, CA with travel to San Mateo area; PST hours required)

how you will contribute

In this role, you will focus on account development and identifying opportunities to drive new strategic initiatives and workforce solutions into our program. This position includes both strategic and tactical components in a high-impact, hands-on, fast-paced environment where you will drive both long-term strategy and day-to-day operational excellence across key program areas.

your typical day includes

• Monitoring project progress, identifying risks and dependencies, and driving timely resolution through proactive stakeholder engagement.
• Overseeing operational excellence initiatives, including workflow approvals, process optimization, and compliance management.
• Managing and mentoring direct reports (PMO staff) and leveraging influence across shared services and third-party supplier teams.
• Analyzing program data and market intelligence to prepare actionable insights and status updates for executive sponsors and hiring managers.
• Managing Standard Operating Procedures (SOPs) and coordinating continuous training for the account team.

your responsibilities include

Account Management

• Lead strategic account development by serving as a consultative business partner to executive sponsors and hiring managers, translating complex staffing needs into innovative workforce solutions and driving program growth.
• Govern the entire MSP talent ecosystem, including leading and developing the account PMO team, managing third-party supplier relationships, and ensuring high-quality fulfillment of Professional and Technical positions.
• Provide direct and indirect leadership across the MSP program, managing direct reports and leveraging influence across functional support teams.
• Curate and maintain a high-performing supplier network, evaluating and expanding partner capabilities to guarantee optimal talent coverage and fulfillment rates across all labor categories.
• Drive and own the program's P&L performance, including managing budgeting, detailed forecasting to ensure profitability, optimizing resource allocation, and guiding investment decisions.

Stakeholder Management

• Serve as a trusted advisor to the Program sponsor and key stakeholders by providing regular status updates, escalating critical risks early, and presenting recommended solutions.
• Present business reviews, workforce strategies, and data-driven insights to executive leadership and key client groups.

Operational Excellence

• Oversee the end-to-end MSP program to guarantee contractual compliance, optimize cost controls (P&L), and champion continuous improvement initiatives.
• Ensure strict adherence to SLAs, KPIs, and global compliance standards, including labor laws and co-employment regulations.
• Leverage data analytics and market intelligence to drive strategic decisions and improve program performance.

your background

• 4+ years of previous MSP experience as a Program Manager or in a program leadership role.
• Strong Contingent Labor Management program management foundation with a focus on Global CW management (knowledge of global regulations highly desired).
• Proven experience managing and expanding Statement of Work (SOW) within an MSP environment.
• Demonstrated prior team management experience with a track record of directing, mentoring, and developing account teams.
• Bachelor’s degree preferred.

key capabilities

• Vendor Management System (VMS) experience required (VNDLY experience preferred).
• Proficiency using Google Workspace tools (Mail, Calendaring, Shared Drives).
• Demonstrated ability to manage multiple projects simultaneously and pivot priorities based on business needs.
• Impressive professionalism, communication skills, and attention to detail.
• Ability to confidently present to executive client groups and key stakeholders.

key relationships

• Client Executive Sponsors & Hiring Managers
• Account PMO Team & Direct Reports
• Third-party Supplier Teams & Partner Network
• Internal Shared Services & Functional Support Teams
• Recruitment Business Partner

your competencies

• Strategic Leadership: Ability to translate complex staffing needs into long-term strategic workforce solutions.
• Financial & P&L Acumen: Strong budgeting, forecasting, and resource optimization capabilities.
• Data-Driven Decision Making: Capability to harness market intelligence and metrics to continuous improvement.
• Agility & Resilience: Skilled at balancing tactical and strategic priorities in a fast-paced environment.

together we grow

When you join Randstad, you join…

• A specialized team delivering tailored solutions for clients and talent, enabling meaningful impact.
• An equitable, inclusive culture where everyone can contribute and thrive.
• A workplace prioritizing growth and empowering teams to adapt and excel.
• A company dedicated to supporting you to perform at your best.
• A commitment to pay for performance with transparency, fairness, and competitiveness.

our purpose

Our purpose is deeply rooted in the belief that by knowing our clients and talent better than anyone else, we can make connections that change lives and transform businesses. We don’t just place people in jobs; we help create futures full of possibility — for our clients, talent, and communities.

our culture

Our culture is powered by ambition and collaboration, where everyone is driven to push boundaries and achieve success. At Randstad, we don’t settle for “good enough” — we’re committed to walking the extra mile, always striving for perfection while trusting each other to deliver results. You’ll be working in an environment that fosters both individual achievement and team success.

We want our teams and talent to reflect the rich diversity of the societies we serve. We strive for an environment of belonging, safety, and confidence so everyone can bring their whole selves to work and flourish.

leadership expectations

own career, you contribute to our goal of being the world's most equitable and specialized talent company. We lead across four core pillars:

1. We set direction: Anticipating and making decisions that position Randstad for long-term success.
2. We achieve: Delivering on our goals and operational excellence.
3. We care: Collaborating and working together to create a sustainable and healthy culture.
4. Lead by example: Modeling the behaviors and standards expected from others, demonstrating courage and accountability in every action.

a place for you to grow

We provide a fast-paced growth environment where your ability to adapt and contribute fuels the success of both your team and clients. We appreciate your talents and support your growth through mentorship, skill-building, and career guidance.

meaningful, competitive, and equitable rewards for your performance

Our employment conditions reflect our commitment to our employees:

• Competitive Base Salary: $90,000 – $110,000 per year based on experience and qualifications.
• Variable Pay: Eligibility for variable pay plans, including bonus(es) and/or commission(s) based on performance.
• Share Purchase Plan: Option to take part in Randstad's success through our employee Share Purchase Plan.
• Work-Life Balance: Flexibility with intentionality to promote healthy work-life integration.
• Growth & Development: Continuous opportunities for mentorship, skill-building, and career advancement in a fast-changing global environment.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.