join the world’s most equitable and specialized talent company

Are you our new colleague? We’re looking for a 

Services Procurement Solution Engineer (SOW Practice Consultant)

LOCATION: REMOTE USA or Canada 

how you will contribute

Service Design Center of Excellence

 

The goal of the Service Design Center of Excellence is to ensure consistency and market differentiation of our service designs, value propositions, client bids and storytelling across all Randstad Enterprise concepts, establishing our position as the partner for talent. The goal of the CoE is to establish clarity around our core concepts – RPO, MSP, coaching, career transition/outplacement – by creating a global service architecture blueprint that defines “what good looks like” across people, processes and technology. The end result will break down silos, create scalability, drive value and further cement ourselves as a critical business partner to our customers.

 

To truly embed our service design efforts from creative concept execution to go-to-market strategy and exceptional delivery, the Service Design Center of Excellence has a dual reporting line to the Growth Office and the Enterprise Operations Leadership Team. 

 

There are four key functions sitting within the Service Design Center of Excellence: 

 

1. Service Design: Create and develop innovative, scalable, service design frameworks that align with customer needs and market trends and can be efficiently operationalized across our global delivery teams.
   
   
2. Go-to-Market Approach: Create a compelling and unique narrative for each service design and ensure cohesive external storytelling across our entire portfolio – positioning Randstad Enterprise as an indispensable solutions provider across all our services and the leading partner for talent across the end-to-end talent lifecycle. This enables the execution of creative and differentiated value propositions and go-to-market approaches in partnership with the Enterprise B2B marketing team and with the ongoing critical input and feedback of our customer success team.
3. Bid Excellence: Our sales positioning must align with how we articulate our overarching enterprise partner for talent value proposition and individual service designs across RPO, MSP (including Services Procurement), coaching and career transition/ outplacement. Our bid specialists ensure this consistency from go-to-market value propositions to client bid engagement.
   
   
4. Services Procurement: Ensure our customers receive the best value from third-party service providers by optimizing the Randstad Enterprise Services Procurement 360 (SP360) design framework and its core components, the maturity diagnostic, technology/process blueprints and sales/business enablement.

 

your typical day includes

The Services Procurement Solution Engineer for NAM provides subject matter expertise in the technology-enabled processes that support services procurement and SOW management programs. These processes are typically delivered as part of a broader contingent workforce solution (MSP), though in some cases, they may be deployed as standalone solutions.

For new programs, your involvement will typically begin post-sale, where you will collaborate closely with the professional services and operational delivery teams to ensure the effective deployment of the SP360 design framework, tailored to each client solution. You will play a critical role during implementation, overseeing requirements gathering, data and solution analysis, solution design refinement, sign-off and documentation, system configuration/conversion, change management, testing, solution validation, and training.

You will also provide ongoing advice and guidance on the efficiency and effectiveness of the technology-enabled processes within each live services procurement program. The nature of this support will vary depending on the program's maturity, scope, and the client's goals. In this capacity, you will collaborate closely with the Global Lead of Services Procurement Operations Enablement, the relevant operational delivery teams, and the global operations excellence function.

While your primary focus will be on NAM-based clients, you may also be required to support global accounts as needed.

 

your responsibilities include

These responsibilities apply to both implementation and program enhancement/expansion aspects of your role, ensuring you contribute to the successful deployment and continuous improvement of services procurement programs across their entire lifecycle:

• Ensuring the deployment of tailored processes, tools, practices, VMS configurations, and metrics analysis techniques to optimize services procurement program delivery.
• Partnering closely with the Global Lead, Services Procurement Operations Enablement, and local program delivery teams to assess current states, conduct ongoing reviews, and implement corrective actions.
• Providing subject matter expertise tailored to each client’s business needs, vision, goals, and strategic direction.
• Maintaining a strong operational understanding of services procurement/SOW capabilities and features within common VMS platforms (e.g., SAP Fieldglass, Beeline, Vndly) and demonstrating the technology as needed.

• Staying familiar with common procure-to-pay applications (e.g., SAP Ariba, Coupa) that clients may wish to integrate into their VMS workflow.
• Assisting with the operational ramp-up and stabilization of new or expanding services procurement programs, helping to translate requirements from implementation and solution design into business-as-usual (BAU) protocols.
• Collecting and sharing best practices across program accounts. If required by the Services Procurement Sales Specialists, serve as a subject matter expert during the sales pursuit process.
• Collaborating with internal reporting teams and VMS first-level technical support to build reporting analytics and investigate data capture discrepancies.
• Staying current with industry and market trends relevant to your areas of expertise.
• Participating in special projects and performing other duties as assigned.

 

your background

education

• University/Post Graduate or equivalent professional & intellectual experience.

 

experience

• Strong familiarity with the Contingent Workforce and Managed Service Provider (MSP) landscape, in particular with respect to the operationalization of services procurement/SOW management programs.
• Three plus years of hands-on experience working with market-leading contingent/services procurement VMS platforms.
• Three plus years of operational services procurement/SOW management experience,  working in an MSP, another outsourced service provider capacity, or within an in-house sourcing or contract management function.
• Experience of leading or supporting operational process design and improvement projects (formal training in methodologies like Six Sigma, Lean would be a distinct advantage).
• Excellent interpersonal and relationship-building skills at all organizational levels.
• Solid experience of situational leadership in a results-driven environment.
• Experience of planning and managing resources to deliver predetermined objectives.
• Experience working in a complex matrix, across multiple geographies.
• Uses comprehensive knowledge and skills to act independently while guiding and training others to take action to improve quality.

knowledge

• Digital fluency with Google or Microsoft platforms e.g. sheets, excel, slides etc.
• Thinks through issues by seeing the pattern or big picture, brings facts and ideas together, and develops innovative or creative insights.
• Process analysis and improvement mindset.
• Comfort with macro data analysis, root cause identification, and implementing corrective changes.
• Ability to lead collaborative workshop sessions, gain group consensus, and achieve actionable outputs.
• Understanding of the external marketplace, industry directions, standards development, industry trends, key vendors, and key products.
• Excellent oral/written communications and organizational skills.
• Ability to establish and maintain effective working relationships.

additional requirements

• The role must be based in Europe. 
• Travel (regional and global) is required at times and depends on group needs and events. We strive for virtual as much as possible.

key relationships

• Randstad Enterprise leadership, Randstad Sourceright leadership, Growth Office leadership, Service Design SME’s for Services Procurement and MSP, Professional Services leadership, Operations leadership, Global Excellence leadership and leadership within the wider Randstad & our clients.
• Third party providers e.g. suppliers, technology providers, other partners. 
• Other functional areas within Randstad and operating company stakeholders who provide operational or delivery services.

your competencies

 

intellectual strength

• Randstad leaders leverage strong intellectual power to identify patterns and draw insights from information to conceptualize strategic direction, solve problems and identify opportunities.

 

agility

• Randstad leaders leverage and proactively address change on all dimensions. They anticipate change and view situations from different perspectives whilst keeping pace in decision-making to realize opportunities and mitigate risks.

 

excellent execution

• Randstad leaders drive excellent execution by setting robust processes to execute strategies and follow through with strong monitoring and operational navigation to ensure results. Is firm and courageous in leading execution.

 

lead

• Randstad leaders enable teams to deliver high performance by providing direction and clarity of purpose, a focus on accountability and the orchestration of efforts. They set high standards and provide the support people need.

Annual Base Salary:  $96,800 to $145,200.  

 

together we grow. 

 

When you join Randstad, you join…

• A specialized team delivering tailored solutions for clients and talent, enabling meaningful impact.
• An equitable, inclusive culture where everyone can contribute and thrive.
• A workplace prioritizing growth and empowering teams to adapt and excel.
• A company dedicated to supporting you to perform at your best.
• A commitment to pay for performance with transparency, fairness, and competitiveness.

our purpose

Our purpose is deeply rooted in the belief that by knowing our clients and talent better than anyone else, we can make connections that change lives and transform businesses. We don’t just place people in jobs; we help create futures full of possibility — for our clients, talent, and communities. 

our culture

Our culture is powered by ambition and collaboration, where everyone is driven to push boundaries and achieve success. At Randstad, we don’t settle for “good enough” — we’re committed to walking the extra mile, always striving for perfection while trusting each other to deliver results. You’ll be working in an environment that fosters both individual achievement and team success.

 

We want our teams and talent to reflect the rich diversity of the societies we serve. We thrive for an environment of belonging, safety and confidence. So everyone can bring their whole selves to work and flourish. Learn more about equity, diversity, inclusion and belonging at randstad here.

 

leadership expectations

 

At Randstad, leadership is our shared language. Whether you are leading a team or driving your own career, you contribute to our goal of being the world's most equitable and specialized talent company. We lead across four core pillars:

1. we set direction: it is about anticipating and making decisions that will position randstad for long term success. 
2. we achieve: it is about delivering on our goals and operational excellence.
3. we care: it is about the way we collaborate and work together, creating a sustainable and healthy culture.
4. lead by example: it is about modelling the behaviors and standards we expect from others, demonstrating courage and accountability in every action.

 

a place for you to grow

We provide a fast-paced growth environment where your ability to adapt and contribute fuels the success of both your team and clients. We appreciate your talents and support your growth through mentorship, skill-building, and career guidance.

 

meaningful, competitive, and equitable rewards for your performance.

 

Annual Base Salary:  $96,800 to $145,200.  

Our employment conditions reflect this; 

• competitive salary 
• variable pay for performance 
• option to take part in Randstad's success through our employee Share Purchase Plan
• growth and development opportunities in a fast changing global environment 
• an environment that promotes work life balance: flexibility with intentionality. 

The recruitment procedure consists of a screening and at least two interviews. Later in the process, an (online) assessment and a job offer conversation take place.

 

Working at Randstad is unlike working at any organization. Because at Randstad we put people at the heart of everything we do. This goes for our clients, our talent, our employees and society. We combine our passion for people with the power of today’s technologies. This helps us support people and organizations in realizing their true potential. Learn more about our mission, history and values on our website: www.randstad.com