Job title: MSP Specialist

The role of MSP Specialist is a key role to the success of Randstad Sourceright. Our MSP Specialists are key to ensuring a great client and hiring manager experience. Our candidates and hiring managers tell us that the more efficient the process the more enjoyable for all participants which is why this role is critically important.

Job purpose: Achievement of a superb client and contractor experience through effective and timely management of HR Operational compliance processes.

Reporting to: Regional Manager

Knowledge, skills and experience:

• Bachelor's degree preferred
• At least 3 years of relevant experience (recruitment or operations-related)
• Excellent customer service orientation
• Strong communication, interpersonal, teamwork, and organisational skills
• Excellent verbal and written communication skills, with an emphasis on tact and diplomacy
• Proven ability to consistently and positively contribute in a high-paced, changing work environment
• Ability to prioritise multiple functions and tasks and manage work time efficiently, while meeting strict deadlines
• Self-directed, detail-oriented problem-solver with a strong desire to contribute to the organisation's reputation and success
• This role will require interaction with varied stakeholders like the in-country HR teams, hiring managers, potential candidates/applications, existing employees and external vendor partners, therefore it is imperative that you have excellent attention to detail
• The right incumbent is trustworthy and has the ability to maintain a high degree of confidentiality Proficiency in managing ATS and MS Office

Main accountabilities:
The main accountability areas for this position are:

• Responsible for executing a suite of HR operational processes, performing core transactional work such as employee data management and other HR administration, operating it reliably, bringing about continuous improvements and problem solving for special cases/requirements of our client groups, throughout the employee lifecycle
• Identification of continuous improvement opportunities using Lean Sigma training (RSR
  will train)
• Perform concentrated data entry related to specific data quality initiatives such as updating or correcting employee information
• Ensurethat client and contractor queries are responded to according to Service Level Agreements and escalations are raised timely
• Aidin scheduled statutory & compliance reporting needs by collating employee information based on pre-decided formats
• Work with the respective internal stakeholders on defining, collecting and analysing process metrics for audit purposes

Key Performance Indicators:

The following indicators are suggested to monitor performance and can be used to identify problem areas:

• Onboarding– Pre-onboarding account creation in client’s system, attend to onboarding enquiries, onboarding induction
• Payroll Administration Expense Claims and Timesheet Chaser and Queries
• Compliance– System and Reporting Data Integrity and Data Accuracy
• Contractor Management- Contractor Satisfaction Feedback
• Offboarding– Account closure for offboarder, attend to offboarding enquiries, oversee offboarding process

Competencies:

All employees are required to exemplify the full suite of Randstad competencies and behaviours however the key leadership competencies for this role include:

Intellectual strength

Leveraging strong intellectual power to identify patterns and draw insights from information in order to conceptualise strategic direction, solve problems and identify opportunities.

Agility

Leveraging proactively to address change on all dimensions. Anticipate change and view situations from different perspectives whilst keeping pace in decision making to realise opportunities and mitigate risks.

Excellent execution

Driving excellent execution by setting robust processes to execute strategies and follow through with strong monitoring and operational navigation to ensure results. Being firm and courageous in leading execution.

Connect

Identify potential for synergies across the business and build commitment to achieve shared goals. Thrive on working with people that represent a mix of backgrounds, insights and perspectives.

Partner

Building strategic partnerships with clients & stakeholders. Actively shape the external environment for the success of Randstad, leveraging personal credibility and thought leadership in getting people onside.

Courage to challenge

Shows courage and confidence to speak up skilfully, challenging others even when they are confronted with resistance or unfamiliar circumstances.

Business acumen:

Builds and delivers professionalism through combining commercial and HR expertise to bring value to the organisation, stakeholders and peers.

Decisive judgement:

Demonstrates the ability to analyse and understand data and information quickly. Uses information, insights and knowledge in a structured way to identify options, make recommendations and make robust, defendable decisions.

Curious:

Be future-focused, eager to understand and open-minded; seeks out evolving and innovative ways to add value to Randstad.

About Randstad Sourceright: Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy and improve business agility.

Sourceright's delivery encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Managed Services Provider (MSP) programs, Recruitment Process Outsourcing (RPO) and Integrated Talent Management services (ITM) which blends RPO and MSP.

Working for a multi-country organisation means working with clients and colleagues with diverse backgrounds. This results in a digital way of working and requires a proactive growth mind-set to deliver the advisory mind set our clients expect.