Join the world’s most equitable and specialized talent company

Are you our new colleague? 

We’re looking for an Operations Manager (Outreach) to oversee and deliver on process improvements, team leadership, performance monitoring, and continuous improvement

How you will contribute

In this role, you will be the proactive bridge between functions, applying your technical proficiency and operational expertise to enhance departmental efficiency and collaboration. You will foster a culture of continuous improvement, encourage innovation, and optimize team workloads to ensure every referral receives high-quality, responsive support that exceeds SLAs.

Your typical day includes

• Directing and developing a distributed team of Enrollment Specialists and administrative professionals.
• Balancing workforce volume with real-time engagement data to optimize team workloads.
• Overseeing time card approvals and managing hours tracking for both on-shore and off-shore contractors.
• Collaborating cross-departmentally to design and execute multi-channel outreach frameworks.

Your responsibilities include

• Team Leadership & Development: Lead the end-to-end "people machine"—from hiring and capacity planning to performance coaching.
• Strategic Engagement: Leverage CRM infrastructure and marketing principles to drive candidate conversion across diverse populations.
• Quality Assurance: Establish and maintain quality benchmarks for both the Administrative and Enrollment Specialist teams to ensure a "gold standard" experience.
• Operational Messaging: Equip your team with high-quality, brand-aligned communication tools by developing and maintaining functional phone scripts, text messages, ad hoc communications, and internal training presentations.
• Training & Best Practices: Develop and implement training programs to solidify operations teams and ensure continuous improvement of operational best practices.

Your background

• 5+ years of experience in operations and people management.
• 3+ years of experience overseeing time card approvals and overall contractor management (including hours tracking for on- and off-shore contractors).
• Proven experience leading distributed and virtual teams.
• Strong technical proficiency with hands-on knowledge of Tableau, Google Workspace (Google Suite), and ZenDesk.
• Experience with CMS, Spotler, LMS, Salesforce, and HubSpot is highly desirable.
• Sales, marketing, and branding experience is a strong plus.

Key capabilities

• Operations management and process optimization.
• Data-driven decision-making with a growth-oriented mindset.
• Strong strategic thinking, problem-solving, and the ability to work autonomously.
• High influential capacity, cross-functional collaboration, and a global mindset.
• Risk management, reporting, and performance monitoring.

Key relationships

• Enrollment Specialist teams
• Administrative professional teams
• Cross-departmental leadership and functional bridges
• On-shore and off-shore contractors

Your competencies

• Forward-Thinking: Always looking for the next best technology, idea, or process to support the business.
• Excellence-Driven: Never settling; focused on cost reduction, productivity enhancement, and increased efficiency.
• Communication Mastery: Outstanding written and verbal communication skills tailored for brand alignment and team engagement.

Together we grow

When you join Randstad, you join…

• A specialized team delivering tailored solutions for clients and talent, enabling meaningful impact.
• An equitable, inclusive culture where everyone can contribute and thrive.
• A workplace prioritizing growth and empowering teams to adapt and excel.
• A company dedicated to supporting you to perform at your best.
• A commitment to pay for performance with transparency, fairness, and competitiveness.

Our purpose

Our purpose is deeply rooted in the belief that by knowing our clients and talent better than anyone else, we can make connections that change lives and transform businesses. We don’t just place people in jobs; we help create futures full of possibility — for our clients, talent, and communities.

Our culture

Our culture is powered by ambition and collaboration, where everyone is driven to push boundaries and achieve success. At Randstad, we don’t settle for “good enough” — we’re committed to walking the extra mile, always striving for perfection while trusting each other to deliver results. You’ll be working in an environment that fosters both individual achievement and team success.

We want our teams and talent to reflect the rich diversity of the societies we serve. We thrive for an environment of belonging, safety and confidence. So everyone can bring their whole selves to work and flourish. Learn more about equity, diversity, inclusion and belonging at randstad here.

Leadership expectations

At Randstad, leadership is our shared language. Whether you are leading a team or driving your own career, you contribute to our goal of being the world's most equitable and specialized talent company. We lead across four core pillars:

1. We set direction: It is about anticipating and making decisions that will position randstad for long term success.
2. We achieve: It is about delivering on our goals and operational excellence.
3. We care: It is about the way we collaborate and work together, creating a sustainable and healthy culture.
4. Lead by example: It is about modelling the behaviors and standards we expect from others, demonstrating courage and accountability in every action.

A place for you to grow

We provide a fast-paced growth environment where your ability to adapt and contribute fuels the success of both your team and clients. We appreciate your talents and support your growth through mentorship, skill-building, and career guidance.

Meaningful, competitive, and equitable rewards for your performance

Our employment conditions reflect this:

• Competitive salary (Pay range for this role is between $56,488-$84,672)
• Variable pay for performance
• Option to take part in Randstad's success through our employee Share Purchase Plan
• Growth and development opportunities in a fast-changing global environment
• An environment that promotes work-life balance: flexibility with intentionality

Working at Randstad is unlike working at any organization. Because at Randstad we put people at the heart of everything we do. This goes for our clients, our talent, our employees and society. We combine our passion for people with the power of today’s technologies. This helps us support people and organizations in realizing their true potential. Learn more about our mission, history and values on our website: www.randstad.com

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.