Preferred location / UK

Elevate Global Talent Strategy as our next Senior Project Manager

Are you a strategic thinker who thrives on turning complex operational challenges into seamless, high-performing global solutions? Randstad Sourceright (RSR) is looking for a Senior Project Manager to join our Global Account Leadership team and drive excellence across our world-class Recruitment Process Outsourcing (RPO) programs.

In this pivotal role, you won't just manage tasks—you will be the architect of operational stability and continuous improvement. You will bridge the gap between global strategy and local execution, ensuring that our delivery teams are perfectly equipped to provide innovative, data-driven workforce solutions to the world’s leading organizations.

About Randstad Sourceright

Randstad Sourceright (RSR) is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Our offerings include Recruitment Process Outsourcing (RPO), Managed Service Provider (MSP) programs, and Total Talent Solutions. We partner with world-leading organizations to deliver innovative, data-driven workforce solutions across permanent, contingent, and contractor talent segments.

Role Purpose

The Project Manager (SPMO) supports the global RPO account by planning, coordinating, and executing operational, process, and improvement projects across regions. Overseer's multiple projects, aligns and steers internal and external clients and stakeholders and leads the design of the project plan

This is a client- and internal-facing role focused on:

• Ensuring smooth post–go-live stabilization
• Delivering operational improvement projects
• Supporting process adoption and standardization
• Coordinating reporting, analytics, and billing governance activities
• Ensuring adherence to contractual, procedural, and compliance requirements

The Project Manager ensures that delivery teams (on-site and off-site) are equipped to operate efficiently, consistently, and in alignment with RSR standards.

Key Responsibilities

1. Project Coordination & Stakeholder Management

• Supports solution, as a project manager, ensuring a steady state post implementation. 
• Support Client Service Directors, Account Directors, and Account Managers by coordinating operational and improvement projects.
• Act as a liaison between onsite delivery teams, off-site shared services (GBS, CoEs), and account leadership.
• Coordinate project timelines, deliverables, communications, and stakeholder updates.
• Support preparation for client governance meetings by providing project updates, insights, and supporting materials.

2. Operational Excellence & Continuous Improvement Projects

• Gather and analyse performance data to identify improvement areas.
• Support development and delivery of improvement plans alongside account leadership.
• Track project progress, risks, and issues, ensuring timely escalation to leadership.
• Support audits, health checks, and Account Fit Assessment activities with GBS and Operational Excellence.
• Maintain documentation of process updates, procedures, and SOP changes.

3. Post–Go-Live Process Embedding

• Coordinate implementation and adoption of new workflows, processes, and operating models following go-live.
• Monitor process adherence and identify areas requiring refresher training or clarification.
• Ensure global consistency across regions and teams in line with RSR ways of working.
• Ensures success of billing and reporting solutions in accordance with clients offering and contractual commitments. 

4. Reporting, Analytics, Finance & Billing Support

• Support assessment and maintenance of reporting frameworks, ensuring alignment to KPIs and SLAs.
• Coordinate with finance, data, and delivery teams to validate data and documentation for billing or invoicing.
• Track and follow up on reporting accuracy, data discrepancies, and monthly governance deadlines.

5. Risk, Compliance & Governance Support

• Assist with monitoring of risk logs, compliance checks, and mitigation actions.
• Ensure documentation, processes, and operational activity meet contractual and internal RSR compliance requirements.
• Support leadership in resolving operational issues or queries related to compliance.

Key Requirements

Experience working within an RPO account (global preferred).

Experience supporting or managing projects and improvement initiatives.

Familiarity with project management methodologies (Lean, Six Sigma, PMI, or similar beneficial).

Strong skills in organizing, planning, prioritizing, and coordinating workstreams.

Ability to interpret performance data and translate it into project tasks and actions.

Understanding of SLAs, KPIs, and operational quality measures.

Basic understanding of financial processes, billing, or invoicing within an outsourced service model.

Strong stakeholder management across global/matrixed environments.

Excellent communicator with strong presentation and facilitation skills.

Knowledge of project management.

Understanding of the principles and frameworks of successful project management.

Understanding of project delivery and acceptance processes within a fast-paced business environment.

Success Measures

• Timely and effective embedding of post–go-live processes across all regions.
• Improved operational performance and SLA/KPI achievement rates.
• Reduction in process deviations, compliance risks, and operational inefficiencies.
• Clear and accurate financial/billing governance with reduced errors or escalations.
• Implementation of a structured continuous improvement roadmap with measurable outcomes.
• Positive feedback from client stakeholders and internal leadership.

Competencies 

The competences below drive the behavior to perform in line with 

your responsibilities.

 

Randstad Sourceright Key competencies

Drive for Results

Focuses on assessing, measuring and improving performance. Shows drive and determination to meet short- and long-term goals. Specifically, calculates return on investment; for example: by analyzing costs and benefits to inform decisions.

Customer Focus

Identifies and meets the needs of internal and external customers, being continually focused on outcomes for customers. Specifically, customizes solutions; for example: by recommending or adapting products, services or solutions to address the customer's real needs.

Quality orientation

Uses comprehensive knowledge and skills to act independently while guiding and training others to  take action to increase quality.

Job specific competencies 

Conceptual Thinking

Thinks through issues by seeing the pattern or big picture, brings facts and ideas together, and develops innovative or creative insights. Specifically, cuts through complexity; for example: by explaining complex situations or data in a way that is easy for others to understand.

Compliance

Uses comprehensive knowledge and skills to act independently while guiding and training others on achieving full compliance with applicable rules and regulations in management and/or operations.

Action Planning

Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on developing appropriate plans or performing necessary actions based on recommendations and requirements.

Project Management

Uses expertise to act as the organizational authority on managing projects and/or programs within desired cost, time and quality parameters.

Impact through Influence

Engages with others, getting buy-in to deliver results and skillfully influencing to build support. Specifically, uses direct influence; for example, using rational, well thought through arguments.

What we will offer you

• A great environment and work/life balance: we are rated 4.4 on Glassdoor - the highest inside the industry 

• An evolving organization that fosters progressive thinking, invests in people development, technologies, marketing and data innovations you will need to be exceptional in your role

• A role that stays relevant - we’ve been supporting our leaders for decades in always being at the forefront of innovation, development and growth
• A tailored benefit package to suit your own lifestyle

 what makes our team special?

 “As an Enterprise team member, you will have the unique opportunity to shape the ways in which work gets done, for our customers, our candidates and our people. Meaningful work is what we are about!  Throughout my Randstad career, from recruiter to Chief Executive, my job has been a privilege. I strive every day to ensure that our colleagues have the best possible support to grow our business - and to grow individually.  Our team includes diverse, passionate professionals who value curiosity, positivity, bravery and progression - our core values.  Help us continue to drive sustainable growth and become part of a dynamic, thriving and evolving business.”

Mike Smith, Chief Executive, Randstad Enterprise

We believe in equal opportunities and we reinforce that belief in our everyday leadership behaviors.

Randstad is an Equal Opportunity Employer and makes all employment decisions based solely on the basis of expertise and qualifications without regard to ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, protected veteran status or any other legally protected group status. The only common traits we value in people is the commitment to diversity, inclusion and equity proven every single day through our leadership competencies:

• connect people - delighting people: our people build trusting and meaningful relationships with our customers. We are customer centric and care about them.

• manages ambiguity - leading change: our people are able to do the right thing even when things are not certain or the way forward is not clear

• resourcefulness - performing today: our people develop people to help them achieve goals every day and never stop learning and grow. 

• drives vision and purpose - securing the future: our people share a dream and optimism for the future; showing personal commitment to our common vision.

You can email me directly- michelle.smith@randstadusa.com