Retraining & Educational Assistance Program (REAP) Administrator

RiseSmart, Inc. has brought innovation in technology and services to the career mobility space while making a lasting impact on a person’s life during a career transition. Join our dynamic team as a Support Specialist where you will be a front-line resource to our participants and internal service delivery staff. Do you eagerly await the next release of your favorite software? Read on!

about the job

You will support a customer-specific education reimbursement program. You will become an expert in both our internally developed and proprietary software and third-party tools. As a retraining & educational assistance program administrator, you will be the go-to resource for participant satisfaction and program support, workflow improvement suggestions, and general support of delivery service. Preference to candidates in the EST time zone.

what you will do

• Learn and become fluent with our platform and operating metrics to confirm service standards are met and exceeded; interpret data and communicate results via reports and presentations; and actively participate in implementing the resulting initiatives
• Create and manage operational email templates 
• Manage user communication and follow up to support program service questions and usage
• Triage participant responses and adjust programs when necessary
• Communicate with participants via email and phone
• Partner with Team managers 
• Leverage technical and product knowledge to troubleshoot any issues
• Support daily admin needs
• Conduct ad hoc projects for ongoing operational needs as necessary

skills you will need

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Proficiency in data analysis, data tracking, and reports 
• Excellent written and verbal communication with the outstanding ability to construct professionally written emails
• Customer service and solutions-oriented attitude, ‘helping’ and ‘problem-solving’ are your middle names
• Problem-solving and thorough research skills to provide answers and resolutions to participants
• General knowledge of business operations, preferably in university or education environments (financial aid, admissions, etc.)
• Strong Google Workspace knowledge
• A proactive approach to identifying issues and providing recommendations
• Self-starter, comfortable in a home office, and have the ability to be able to multi-task and be functionally productive and efficient while working across teams
• Sense of urgency/Bias for action
• Ability to scale hours up/down as needed, with the understanding that business levels will vary
• Quiet work environment that is conducive to being on the telephone and meetings

about randstad risesmart 

At Randstad RiseSmart, our vision is to shape the world of work. We are a leading talent mobility provider and part of Randstad N.V., a €23.8 billion global provider of flexible work and human resources services that helps more than two million candidates find meaningful work every year. Our outplacement, career development, redeployment and contemporary Tech & Touch solutions strengthen employer brands, improve retention and re-engage talent. Every day we enable impacted employees to find fulfilling work, and we give our Fortune 1000 customers the peace of mind that comes from knowing that they are working with a compassionate, contemporary, outcome-driven team. Our innovative technology has helped us grow to become the nation’s fastest-growing outplacement provider. Our expert coaching and professional branding teams have successful track records of empowering careers. And, ultimately our results speak for themselves: we have received enormous industry recognition, including Gartner’s “Most Innovative Company,” the “Nation’s Best and Brightest Companies to Work For,” Fortune’s “100 Best Companies for Women,” and Deloitte “Fast 500” – recognized as one of North America’s fastest growing technology companies. To learn more, visit www.randstadrisesmart.com.

what’s in it for you?

Hourly Rate:  $23 - $25 an hour

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc.

• Excellent work environment with an award-winning culture, Best Places to Work, Great Rated, Fortune’s “100 Best Companies for Women,” and check out our Glassdoor Rating of 4.0!
• Opportunity to grow and contribute to Randstad RiseSmart's continued success in a highly visible role

Randstad RiseSmart is proud to be an equal-opportunity employer.