Role: GBS Manager

Location: Hyderabad, Telangana 

Work Shift: Night Shift (5:30 PM - 2:30 AM IST/6:30 PM - 3:30 AM as per DLS) 

Employment: Full Time 

About Randstad Enterprise:
Randstad Enterprise provides solutions and expertise that help large enterprise companies position for
growth, execute on strategy, and improve business agility. The collective experience encompasses all
facets of the global talent spectrum, from acquisition of talent to outplacement solutions. Enabled by
innovative technologies, key offerings include HR and recruitment solutions, Managed Services Provider
(MSP) programs, Recruitment Process Outsourcing (RPO), In-House and Professional services, and
outplacement and career transition services.
Who you are:
● A mature, adaptable leader with strong people, operations, and process management skills.
● Accountable for the performance and results of multiple related units, specifically managing a
team of at least 25 people.
● A hands-on leader comfortable with 80% operational work, including getting into the
"nitty-gritties" alongside the team.
● Expert at managing important client and internal relationships while navigating ambiguous
situations.
● A professional who can identify opportunities to better serve client needs through root cause
analysis and data interpretation.
● A mentor and coach dedicated to developing team members and Team Leads.
Differentiators:
● Develops and shares best practices with the global GBS community.
● Proven ability to manage the performance of direct reports within complex performance
management systems.
● Can apply a deep understanding of the business environment to develop solutions without
constant supervision.
Impact:
● Erroneous decisions may result in delays to operations, expenditure of unnecessary funds, and
impact on human resources or project timelines.
Education:
● Bachelor's degree required (college or university degree or equivalent work experience).
Work Experience:
● 10-12 years of relevant experience in a GBS shared services or RPO environment.
● Demonstrated success in managing US onboarding, screenings, background checks, I9,
e-verify, and payroll.
● At least 10 years of experience being accountable for the performance of large or multiple small
teams.
Job Requirements:
● Strong customer focus and the ability to manage multiple stakeholders and clients.
● Experience managing three distinct teams (onboarding, payroll, and post-onboarding) under one
management structure.
● Ability to analyze, explain, and draw logical conclusions from operational and financial data to
create scorecards and manage KPIs.
● Track record of high achievement and success working in team-oriented environments.
● Experience in planning and managing resources to deliver against predetermined objectives.
Core Competencies:
● Delighting people
● Performing today
● Leading change
● Securing the future
Randstad Offers You:
● An opportunity to work for a global market leader in HR services with industry recognition.
● Continuous learning and development opportunities.
● A dynamic, innovative, inclusive, agile, flexible, and fun work environment.
● The chance to lead a talented and driven team and be a visionary leader.
Benefits:
● Health Insurance
● Work-Life balance
● Stock option plans
● Work flexibility
● Training & development programs