Business Process Analyst

Location:  USA, Remote Eastern Time Zone or Pacific Time Zone

About Randstad Enterprise

Randstad Enterprise is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Our experience encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Managed Services Provider (MSP) programs, Recruitment Process Outsourcing (RPO), and Blended Workforce Solutions. Randstad Sourceright offers solutions Globally in North America,  EMEA, and APAC. Working for a multi-country organization means working with clients and colleagues from different backgrounds. This results in a digital way of working and requires a proactive and culturally inclusive mindset.

Business Process Analyst (NAM Professional Services)

We are seeking a Business Process Analyst to support new or existing client and internal projects. This role involves ensuring project goals are met within prescribed timeframes and budget parameters. You will provide business process subject matter expertise to internal and external stakeholders and work as an individual project contributor under set deadlines.

As a key member of the project team, you will be client-facing, collaborating closely with the Implementation Project Manager, Project Delivery team, and client stakeholders. Your responsibilities will include discovering and documenting current and future process workflows, and designing processes based on contractual obligations. Additionally, you will contribute to and/or lead the development and delivery of training materials related to business processes.

EDUCATION:

• High school diploma or equivalent, required
• Bachelor’s degree, preferred
• Some training and/or experience in Project Management, preferred

BASIC QUALIFICATIONS:

• Experience leading client-facing calls such as requirements-gathering sessions
• Experience process workflow mapping out complex business processes (Visio or Lucid Charts preferred)
• Experience producing process documentation including workflows, process steps, standard operating procedures, user guides, and training content
• Experience recognizing, championing, and implementing process improvements
• Highly proficient with Google tools (Docs, Sheets, Slides, Lucid Charts, Smart Sheet) and/or Microsoft Office tools (Word, Excel, PowerPoint, Project, Visio)
• Experience in Vendor Management Systems (Fieldglass)

ADDITIONAL QUALIFICATIONS:

• Recruiting experience (MSP and/or RPO preferred)
• Strong technical aptitude
• Consultative approach to working with customers
• Experience working with and presenting to client executives
• Excellent communication, interpersonal and organizational skills
• Highly detailed oriented with a concern for quality expressed by continually initiating systems and process improvements
• Ability and experience with continuous improvement in a team environment
• Ability and experience with designing and documenting processes for a contingent and/or direct hire recruiting life cycle
• Ability to meet deliverables within given timelines, while recognizing and mitigating risks
• Experience working within project teams to accomplish the common goal
• Travel up to 15% domestically and internationally

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.

The base salary range for this position is $71,200 - $100,000.

At Randstad, we know employees that are cared for holistically have the confidence to bring their fullest potential to work, so we make investments in our people.

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. Based on eligibility, a successful candidate’s total compensation may include a variable pay plan including bonus(es) and/or commission(s). In setting compensation, Randstad complies with all local wage and hour laws and while the pay range listed above is an annual amount, non-exempt employees will be paid hourly and therefore receive the hourly equivalent.

In addition, Randstad offers rich learning & development opportunities, a 401(k) plan, a stock purchase plan, and comprehensive medical, dental, vision, disability and life insurance to uniquely fit your needs. Randstad also focuses on overall wellbeing with our award-winning wellness program, a generous time off policy (including at least 18 paid days off in your first full year, 1 paid volunteer day, and 9 paid holidays), and offers discounts on everything from cell phone plans to car purchases.

Applications Accepted on Ongoing Basis Until Filled