Talent Delivery Director

Randstad Enterprise Group (REG), a new world-class talent advisory infrastructure that leverages Randstad's breadth of services to build total talent models that generate maximum business value for clients. Bringing together Randstad's global strategic accounts teams, with the sales and solution design functions of world-leading RPO and MSP provider Randstad Sourceright, the new group is focused on elevating enterprise customer value propositions and developing strategic roadmaps across the total talent lifecycle by drawing on Randstad's complete portfolio of services, products and solutions globally. 

about Team 

Our team is a group of talented and dedicated professionals who are passionate about our work and committed to delivering exceptional results. We are a close-knit group that values collaboration, open communication, and a supportive work environment. Our team is responsible for recruiting operations across the globe, and we take pride in the important role we play in achieving the goals of our client's business. We are a diverse group with a range of skills and backgrounds, and we believe that our differences make us stronger. 

We are committed to fostering a culture of learning and growth, and we encourage each other to take on new challenges and develop our skills. We believe in working hard and having fun, and we enjoy celebrating our successes together as a team. 

about Job 

As a Talent Delivery Director, you will lead and scale a best-in-class recruitment delivery team across a key global region for one of our largest enterprise clients. Your role is to drive excellence in RPO delivery through strategic client partnerships, operational optimization, and strong people leadership. You’ll be accountable for end-to-end delivery outcomes, team performance, and client satisfaction, while serving as the key escalation and innovation partner for both client and internal stakeholders.

Location: 

As a Talent Delivery Director, you are responsible for providing the client with a specialist recruitment solution based on their service offering. You are required to manage the onsite team, reporting back to client and RSR key stakeholders. Your primary tasks will include, but not be limited to; 

• Providing leadership in managing operations 
• Developing, supporting and motivating teams 
• Client relationship management & stakeholder management 

primary responsibilities 

A) Client relationship management and strategic influence:  

• Acting as first point of contact for clients and first escalation point for any daily operational issues. 
• Proactively engaging with the client to understand recruitment needs and drivers to ensure appropriate resourcing strategies are aligned and put in place and forecasting is achieved 
• Partner with client leadership to drive continuous improvement and initiatives that are aligned with business goals.
• Ensuring onsite team is meeting internal and client KPI’s & SLA’s 

B) Operations management 

• Drive standardization, scalability, and continuous improvement in delivery practices across your region.
• Establish governance models for performance management and regular cadence reporting (e.g., QBRs, bi-annual strategic planning sessions). Analyze SLAs, recruitment services and delivery costs to identify where improvements can be made in quality and productivity and ensure targets are met. 
• Maintain external networks with industry associations, government bodies, networking events and others, to obtain market information. 
• Developing and maintaining internal RSR Operations and Infrastructure networks. 

C) People Management 

• Establish a high-performance culture through proactive succession planning, coaching, and development.
• Empower regional delivery leaders with autonomy and accountability while maintaining oversight on client SLAs and P&L targets.
• Lead and manage the recruitment and induction of consultants to ensure business resource plans have been achieved. 
• Provide leadership, coaching and support to teams and consultants to ensure that they perform to the maximum of their abilities. 
• Assess and address training needs of staff to support personal development plans. 

D) Commercial Acumen

• Provide input change orders, and contractual amendments in partnership with global/regional sales teams, legal teams, finance teams etc.
• Lead performance reviews, and take part in revenue growth discussions, and continuous optimization of delivery spend.

key performance indicators 

• Achievement of Contract performance KPIs 
• Client satisfaction 
• Contract P&L performance to budget 
• Employee Engagement 

required skill-set & qualifications 

• Strong command of enterprise-level RPO/MPO delivery methodologies.
• Experience presenting to C-level stakeholders and influencing executive decisions.
• Fluency in workforce analytics
• 8 years of minimum experience in a leadership role having managed teams of 30+ resources
• Superior consulting, leadership, management, interpersonal, and mentoring skills
• Ability to rely on experience and judgment to plan and accomplish goals 
• Experience in resolving conflicts and gaining cooperation among peers, staff, and client
• Process improvement/continuous improvement or project management skills
• Client relationship management, customer service and stakeholder management skills
• Ability to work in complex environment and deal with ambiguity, uncertainty and challenges 
• Positive attitude and problem solving skills, willingness to learn and build 
• Excellent written and oral communication skills 
• Should have commercial acumen and client focus 
• Passionate, driven for positive results and team-player 

what’s in it for you 

• Join a global market leader in HR services with industry recognition 
• Join a diverse and inclusive workplace 
• Join a company with a wide range of learning, development and advancement opportunities
• Join a company that offers a great work/life balance 
• Join a company with proven processes and high-output technology to create efficiency